Broadcast Engineer, New York

Department: Technical Support | Location: New York, NY, United States

About the role

We are seeking a skilled and motivated engineer to join our growing team. In this role, you will report to the Senior Manager of the Technical Operations Centre and play a key part in supporting and maintaining complex, cutting-edge broadcast video systems. As a Broadcast Engineer, your primary responsibility will be to provide expert-level support for a range of advanced technologies, including software-defined video networking, video compression and content processing systems, orchestration platforms, and network management and monitoring tools. This position offers a unique opportunity to work at the forefront of broadcast technology, collaborating with engineering teams and customers to ensure optimal system performance and rapid issue resolution.

Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard. Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies — a testament to our commitment to excellence and global impact. Join a team where your work shapes the future of broadcast and new media industries.

Responsibilities

• Act as an expert level technical advisor or specialist on complex broadcast initiatives.
• Perform system monitoring, verifying the integrity and availability of all broadcast hardware, server resources, systems and key processes, reviewing system and application logs.
• Ensure events are managed until resolution while adhering to Incident and SLA guidelines.
• Act as single point of contact for multiple support cases simultaneously.
• Provide feedback on solution requirements, design specifications & operational guidelines.
• Represent the department and coordinate with peer departments and Evertz broadcast customer to ensure effective delivery of project deliverables.
• Establish necessary testing requirements to evaluate the proposed designs and to validate the technology platform or systems.
• Document any departmental and technical procedures.

Qualifications

• Strong critical thinking skills.
• Technical Diploma/Degree or equivalent broadcast experience (preferred).
• Advanced knowledge of installations, upgrades and troubleshooting in Unix/Linux and Windows environments.
• Ability to work in a fast-paced, dynamic environment with many changing priorities.
• Detail oriented with strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Self-motivated with the ability to take initiative in identifying and resolving problems independently.
• Strong attention to detail and accuracy.
• Willing to relocate to California; in order to provide long-term, on-site technical support to our customer.
• Preference for candidates with working knowledge of one or more of the Evertz platforms.

Benefits

• Competitive total compensation package, including benefits
• Employer contribution to 401