Broadcast Engineer 1

About the role

The Engineer 1 serves as the front-line Tier-2 representative, handling immediate customer problem resolution and coordinating with other support, systems engineering, and operations staff. This role involves maintaining and recovering master control operations and certain new media systems, including traditional broadcast, TCP/IP, and file-based media transcode and delivery.

Responsibilities

• Install, maintain, and repair various types of broadcast system equipment, covering audio, video, control systems, and networking products.
• Provide technical support for all broadcast origination operations, including master control and live event setup.
• Ensure smooth and reliable broadcasting by ensuring the smooth operation of master control and new media systems.
• Perform basic tuning and troubleshooting of satellite and fiber decoders.
• Utilize test equipment such as waveform monitors, scopes, multimeters, and audio monitors to aid in testing and troubleshooting.
• Assist in network planning, engineering, architecture, and the development of technical standards for video over IP.
• Create and maintain basic reference documentation on hardware, applications, and workflow.
• Contribute to projects supporting the implementation, operations, and management of real-time, network-computing infrastructure.
• Install and repair broadcast operations equipment as needed.
• Maintain accurate documentation and utilize issue tracking tools following team standardized protocols.
• Fulfill any other duties and responsibilities as assigned.

Qualifications

• Associate degree and/or 3-5 years related work experience in all facets of broadcast engineering maintenance, including working knowledge of broadcast automation systems, media servers, master control switchers, signal routers, frame synchronizers, graphics and branding devices, data encoders, display systems, and other popular broadcast technologies.
• Familiarity with Microsoft Windows operating systems and software.
• Familiarity with Linux/UNIX based systems.
• Knowledge of engineering concepts and skills and their application in support of clients.

Competencies

• Task-oriented with a quick grasp of new concepts and tools.
• Demonstrates a strong working knowledge of processes and procedures.
• Possesses critical thinking skills and the ability to independently solve technical issues.
• Works effectively within a team to deliver high-level customer service.
• Conducts basic research to identify the root cause of technical problems.
• Pursues continuous education and certifications related to core tasks.
• Actively shares knowledge, leads discussions, and presents research on projects.
• Proactively takes on increasingly advanced tasks.
• Can create accurate incident timelines for troubleshooting reference.

Benefits

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more
• Courtesy Services - Free digital TV and internet for all full-time employees in serviceable areas
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms
• Comcast is an equal opportunity workplace