Broadband Technician III

About the role

As a Broadband Technician III at TDS Telecom, you will perform complex installations, disconnects, and service changes for residential and business customers, including FTTH (Fiber to the Home) and support PON/Metro E. Services include video, high-speed data (HSD), and home/business phone. This role involves advanced troubleshooting from the tap to customer devices (TV, DVD, modem, etc.) and installing, splicing, repairing, and maintaining aerial, buried, and underground fiber optic and copper cable.

Due to in-field support and on-call requirements, you must reside within a 60-minute driving distance from the Mooresville, NC warehouse located at 420 S Academy St, Mooresville, NC 28115. This position is eligible for a $3,500 sign-on bonus (payout terms apply).

Responsibilities

• Perform complex installation of cable wiring (interior and exterior) and hardware from the tap to customer equipment for cable and other company services in single, multi-family, and commercial dwellings, including RF signal distribution expertise.
• Install, maintain, and troubleshoot all aspects of the network from the optical node to the distribution tap, including system architecture, distribution components, signal types, and maintenance techniques.
• Perform connects (new and reconnects), disconnects (requested and non-pays), upgrades, downgrades, relocations, and additional outlet installations, including fiber connections and hardline cutovers.
• Ensure compliance with quality control guidelines and regulations (OSHA, FCC, NEC, NESC).
• Test equipment to identify and repair signal strength issues, ensuring optimal reception using tools like locators, TDRs, FDRs, and system maps.
• Monitor and record system, drop, and in-house leakage; document all required information on work orders and surveys.
• Promote company services and educate customers on proper usage, channel lineups, equipment, and additional services.

Requirements

• 2+ years of technical telecommunications experience OR current/prior military service with honorable discharge.
• 1+ year of basic fiber optic and/or copper cable splicing, repair, installation, or switch training.
• Valid driver’s license and ability to meet TDS attendance guidelines.
• Must successfully complete customer-specific requirements (e.g., background check) and pass all components of the Safety Course curriculum.
• Available for on-call/standby responsibilities and occasional travel; willingness to work overtime as needed.
• Ability to maintain DOT requirements for operating vehicles with a combined GVRW of >10,000 lbs.
• Certified proficiency in RF signal distribution, including network aspects from the optical node to the distribution tap.
• Practical knowledge of computer applications, company products, and services.
• Strong organizational, multitasking, customer service, and communication skills (verbal and written).
• Successful completion of the SCTE Broadband Premise Expert course.

Benefits

Associates scheduled to work 20+ hours per week receive:

• Medical, dental, and vision coverage.
• Life insurance and 401(k) plan.
• Generous vacation, paid sick leave, and seven paid national holidays plus one floating holiday.
• Paid parental leave (6 weeks after 12 months of employment).
• Adoption and surrogacy assistance.
• Employee Assistance & Wellness Programs.

Associates working 30+ hours per week additionally receive:

• Short-term and long-term disability.
• TDS service discounts and education assistance.
• Paid volunteer time.

All associates may participate in Associate Resource Groups for community-building and professional development.

Pay

The pay range for this role is $27.62/hour to $41.42/hour. Actual offers will be based on skills, qualifications, experience, location, and role-specific competencies. Additional compensation may include bonuses or equity awards.