Broadband Specialist I

About Us

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people. Our mission is to bridge the digital divide between America’s major cities and smaller regions by delivering faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service. As we continue to grow, we seek talented professionals to partner with us in meeting these challenges and realizing our vision of easy-to-use, high-tech entertainment, communications, and internet products for the communities we serve.

About the Role

As a Broadband Specialist I (Field Technician), you will primarily focus on new installations of our cable television and broadband services. You’ll drive a company van, visit customer homes, and represent Mediacom daily. You’ll perform a variety of duties including installation, service changes, additional outlet installation, disconnection of service, payment collection, and addressing any special customer requests regarding installation.

Responsibilities

• Make customer drop installations (exterior and interior) from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units.
• Perform new connects, reconnects, requested and non-pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service.
• Analyze picture quality and judge acceptability of picture delivered following installation of cable service.
• Work with connectors, fasteners, and wire using hand tools and customary CATV hand and power tools.
• Complete appropriate paperwork as prescribed by system management.
• Read signal levels using a field strength meter; troubleshoot installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap-off devices.
• Climb poles with proper equipment (safety belt, safety strap, and climbers), ladders, or other structures as needed.
• Lift and carry loads up to 100 lbs. (including line ladder); work within limited confines, such as crawl spaces.
• Properly use, store, and maintain a VOM or DMM to check for “open” or “short” online as well as AC and DC voltages.
• Read general drop system layouts from blueprints.
• Inform customers of FCC Rules and Company policies as they pertain to customers.
• Drive company vehicles, including bucket trucks, and perform proper vehicle upkeep and maintenance.
• Generate additional company revenue through effective sales techniques by offering information about product options, sales campaigns, and promotions.
• Perform other duties such as clean-up and salvage of wrecked materials; provide general assistance to other employees as directed.
• Perform installations and changes of service while adhering to applicable codes, requirements, guidelines, company procedures, and safe work practices to provide an outstanding customer experience.

Requirements

• No experience required.
• High school diploma or GED required.
• Valid driver’s license required; satisfactory driving record required.
• General level of mechanical and consumer devices knowledge.
• Ability to interact and communicate with customers and co-workers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required.

Physical Requirements

• Frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools.

Benefits

• Company-provided vehicle and gas card.
• Paid on-the-job training and opportunities for quick promotion.
• Company-provided tools, tablet, and phone.
• Health, vision, and dental insurance.
• Paid vacation, holidays, and flex paid time off.
• 401K with generous company match.
• Pay increases through self-guided training.
• Performance bonus potential.
• Employee discounts on Mediacom services; reimbursement for internet/cable services where Mediacom services are unavailable.
• Education enrichment up to $5,000 per year for qualified employees.
• Company-provided uniforms and boots.
• Employee Wellness Program.

Pay

The salary range for this position is $14.25 - $19.77 an hour. When making a job offer, we consider several factors such as years of related work experience, relevant skills and qualifications, education level, and certifications/licenses.