Broadband Specialist I

About the Role

This technical role is part of a team that works in areas around Prairie du Chien, Mauston, Tomah, and Westby, WI. As a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of cable television and broadband services. You'll drive a company van, go into customer homes, and represent Mediacom to customers. You'll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation.

Responsibilities

• Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units
• Perform new connects, reconnects, requested and non-pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service
• Analyze picture quality and judge acceptability of picture delivered following installation of cable service
• Work with connectors, fasteners and wire and use hand tools
• Use customary CATV hand and power tools in performance of job duties
• Complete appropriate paperwork functions as prescribed by system management
• Read signal levels through use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap-off devices
• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed
• Lift and carry loads up to 100 lbs. (including line ladder); work within limited confines, such as crawl spaces
• Properly use, store and maintain a VOM or DMM to check for "open" or "short" online as well as AC and DC voltages
• Read general drop system layouts from blueprints
• Inform customers of FCC Rules and Company policies as they pertain to customers
• Drive company vehicles in performance of job duties; use bucket truck
• Perform proper vehicle upkeep and maintenance
• Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions
• Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed
• Perform installations and changes of service, while adhering to applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience

Requirements

• No experience required
• High school diploma or GED required
• Valid driver's license required; satisfactory driving record required
• General level of mechanical and consumer devices knowledge
• Ability to interact and communicate with customers and co-workers
• Ability to work in high or tight spaces
• Ability to work in all weather conditions and at various heights
• Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required
• Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools

Benefits

• Company provided vehicle and gas card
• Paid on the job training and opportunity to promote quickly
• Company provided tools, tablet, and phone
• Health, vision, and dental insurance
• Paid vacation, holidays and flex paid time off
• 401K with generous company match
• Pay increases through self-guided training
• Performance bonus potential
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided
• Education Enrichment up to $5,000 per year for qualified employees
• Company provided uniforms and boots
• Employee Wellness Program

Pay

$15.25 - $18.50 an hour