Broadband Representative/Associate/Specialist

About the role

Vyve Broadband is a leading broadband Internet provider serving rural communities across 16 states. We offer a range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers, including high-speed internet (up to Vyve Gig), digital HD video, and voice services. For commercial customers, Vyve provides optical Ethernet, PRI, and hosted voice services.

Responsibilities

- Performs residential and commercial installation of internet, phone, and cable services. - Troubleshoots and fixes service issues. - Delivers a spectacular customer experience. - Upsells current services such as internet speeds. - Requires lifting, climbing, and working in all types of weather.

Requirements

- High School Diploma or equivalent. - Valid driver’s license and clean driving record. - Customer-focused, willing to go above and beyond to ensure customers are 100% satisfied. - Hard worker that likes to learn, grow, and be busy. - Searching for a rewarding career that just "feels right." - Not afraid of heights (poles, roofs, towers).

Qualifications

- Must be able to lift up to 50 pounds. - Must have a valid driver’s license and a clean driving record. - Must be able to work in various weather conditions.

Skills

- Strong communication skills. - Ability to troubleshoot technical issues. - Customer service orientation. - Physical stamina and ability to work at heights.

Benefits

- Great medical, dental, and vision plans. - Fun extras like pet insurance, 401(k) with company match, home & auto discounts. - Free services (save thousands on internet and cable bills per year). - Competitive base pay plus sales/upgrade/referral commissions, annual bonuses, merit increases, and long-term incentive plan.

Pay

- Competitive base pay. - Sales/upgrade/referral commissions. - Annual bonuses. - Merit increases. - Long-term incentive plan.

Schedule

- Full-time position. - Overtime may be required based on workload.