Broadband Maintenance Technician

What You’ll Do

• Perform advanced troubleshooting and repair of the hybrid fiber-coax (HFC) network, including RF, AC, DC, and optical systems.
• Optimize network performance through node balancing, alignment, and signal calibration.
• Maintain documentation and perform scheduled maintenance on standby power supplies.
• Lead or mentor lower-tier technicians (BT I–III) on field best practices and customer service.
• Support outage restoration efforts with clear communications to teams and dispatch.
• Maintain and safely operate a company vehicle and equipment.
• Record and submit job logs and documentation using mobile devices or work order systems.

Requirements

• Broadband Network Technician (BT IV–V) certification or equivalent work experience.
• 6+ months as a Broadband Technician III or equivalent field network experience.
• Ability to splice coax and fiber optic cable.
• Proficiency with signal meters, spectrum analyzers, OTDRs, volt-ohm meters, and leak detectors.
• Strong understanding of HFC and IP networks.
• Experience reading and interpreting system maps and schematics.
• Willingness to work outdoors in all weather, on ladders, in confined spaces, and during on-call rotations.
• Able to lift up to 70 pounds and carry tools and ladders across various terrain.
• Occasional night and weekend work during outages or maintenance windows.
• Work in attics, crawl spaces, and near power lines as needed.

Qualifications

• BT IV certification or equivalent work experience.
• 6+ months as a Broadband Technician III or equivalent field network experience.
• Ability to splice coax and fiber optic cable.
• Proficiency with signal meters, spectrum analyzers, OTDRs, volt-ohm meters, and leak detectors.
• Strong understanding of HFC and IP networks.
• Experience reading and interpreting system maps and schematics.

Skills

• Advanced troubleshooting and repair skills for HFC networks.
• Field diagnostics and optimization of network performance.
• Compliance with FCC and local regulations.
• Documentation and maintenance of standby power supplies.
• Leadership and mentorship of junior technicians.
• Outage restoration and communication skills.
• Physical abilities to work in various environments and conditions.

Benefits

• Comprehensive Benefits – Multiple medical, dental, and vision options with 100% preventive care.
• Pace of Mind – Company-paid life insurance & disability coverage, with voluntary buy-up options.
• 401(k) with Company Match – Save for your future with our competitive retirement plan and employer matching contributions.
• Wellness Rewards – Earn up to $500/year just for completing checkups & screenings.
• Extra Perks – Pet insurance, identity theft protection, legal assistance, and more.
• Support Anytime – Free 24/7 telemedicine & virtual counseling for you and your family.
• Growth Opportunities – Leadership development, professional sales training & ongoing learning.
• We proudly promote from within. Whether you’re pursuing advanced certifications, mentoring other techs, or exploring supervisor or network operations roles, we’ll support your growth.
• Additional training and certification support available (SCTE, NCTI).

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and may vary based on project needs and customer demand.