Bridges Program Supervisor

About the role

The Bridges Program Supervisor works to make a meaningful difference in the lives of families served by the National Youth Advocate Program. The Bridges Program provides support and guidance to young adults eligible for the state administered Bridges program as they transition to adulthood. For more information, see https://www.nyap.org/ohio/bridges.

Responsibilities

• Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.
• Actively support, represent, and extend the mission of NYAP through direct service, customer contacts, and all other assigned functions.
• Be responsible for the direct supervision of service staff including providing weekly group and/or individual supervision, review all new clients with assigned workers, review and cosign individual service/treatment plans.
• Bridges Supervisors provide oversight for Liaisons and each Participant served by those Liaisons.
• Serve as primary source of information, assistance, and support for Liaisons.
• Monitor whether Participants are receiving needed services from their Liaisons, including housing and basic needs.
• Provide, at a minimum, monthly face-to-face supervision with supervised Liaisons; review all cases in SACWIS checking for alerts, monitor the quality, timeliness and content of activity logs, ensure housing and tier records are properly recorded, eligibility is being maintained, and monitor the status of plan goals and budgets.
• Referral management: Assign and routinely track the status of referrals received and provide assistance to move those applications toward enrollment, ensure Liaisons are communicating with the referred young adults and are documenting those efforts.
• Provide guidance to Liaisons on when to close referrals that are non-responsive or not moving toward eligibility.
• Application management: monitor all applications (regular and provisional) prior to submission and through the submission process. Ensure applications are complete and that accompanying paperwork is sufficient for approval. Monitor applications that are declined for rework and resubmit as soon as possible.
• Approve all Bridges plans, reviews, and amended Bridges plans in the required timeframes.
• Approve all documentation before it is submitted to ODJFS or courts.
• Complete Title IV-E eligibility and reimbursable records as required.
• Review eligibility documentation monthly to ensure Participants maintain eligibility.
• Approve tier overrides as necessary.
• Enter at least monthly Supervisory Staffing notes in SACWIS and adequately discuss case information