Bridge2Life Manager

About the role

DCI Donor Services (DCIDS) is seeking a Bridge2Life Manager to join our team in Nashville or Knoxville. Our mission is to save lives through organ donation, and we are looking for professionals who can embrace this important work.

Responsibilities

• Directs orientation, training and evaluation of new employees.
• Jointly responsible for staffing and development of B2L staff.
• Evaluates and oversees statistical data for key performance indicators.
• Identify and take action to improve communication activities to facilitate donation, and report findings to B2L Director.
• Oversees and reviews Safety and Training Files for each of the B2LDC staff to ensure accuracy and completeness.
• Maintain staff performance including but not limited to work distribution, personnel and human resource issues.
• Ensure the team keeps the flow of the room and maintaining a sense of urgency with calls handled, ensuring donation is maximized.
• Serves as subject matter expert and resources regarding daily B2LC operations as determined by policy and procedures and industry standards.
• Maintains and evaluates the effectiveness of DCIDS SOP’s, policies and procedures and ensure the highest quality service and efficiency and implements new procedures and protocols as needed.
• Strategize with B2LC director on the direction of the B2LC and plot strategies for staffing, processes, issues and growth within B2LC.
• Reports any deviations with quality, phone systems, processes as well as unforeseen incidents that may arise to the B2LC director.

Requirements

• BA/BS degree in related field preferred.
• Medical background preferred.
• 2+ years of experience in Tissue Banking or related field required.
• 4+ years of experience of customer service in a high-volume setting.
• 3+ years of direct management experience is required.
• CTBS license required (CTPC).

Qualifications

• Excellent written and verbal communication skills required.
• Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel is required.
• Strong data entry and typing skills required.
• Knowledge of ACD systems.

Skills

• Strong organizational and time management skills.
• Ability to handle multiple tasks simultaneously.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office applications.
• Experience with ACD systems.

Benefits

• Up to 184 hours of Paid Time Off (PTO) your first year.
• Up to 72 hours of Sick Time your first year.
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage.
• 403(b) plan with matching contribution.
• Company provided term life, AD&D, and long-term disability insurance.
• Wellness Program.
• Supplemental insurance benefits such as accident coverage and short-term disability.
• Discounts on home/auto/renter/pet insurance.
• Cell phone discounts through Verizon.
• Monthly phone stipend.

Pay

• Competitive compensation package.

Schedule

• Flexible scheduling based on business needs.

Company Overview and Mission

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates organ procurement/tissue recovery organizations: Sierra Donor Services and Tennessee Donor Services with operations in the states of California, New Mexico, and Tennessee. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.