Bridal Sales

About the role

The Stylist at David's Bridal is responsible for providing and maintaining a positive, friendly, empathetic, and professional selling experience with all customers. This position requires a minimum of 1-2 years of prior retail experience in an apparel, service, or specialty store environment, and prior experience with computerized POS systems.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicating clearly and concisely adapting style to suit customers.
• Use all systems to manage customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system).
• Use iPad tools to research and enthusiastically communicate this information to the customer.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Prepare for customer appointments by reviewing the customer profiles, favorites, and preparing a fitting room.
• Build a relationship by welcoming customers to the store, asking questions, and listening to understand customer expectations and needs (emotional and practical).
• Strive to identify the perfect gown/dress in the customer’s first three try-ons.
• Review Timeline Calendar and set future appointments aligning to customer needs; follow up with customers to remind/set future sales.
• Promote all alterations services and personalization options. Partner with Alterations Specialists to set up appointments to personalize and fit gowns/dresses.
• Absolutely ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges.
• Maintain store-standards (clean, organized, promotional readiness) to support a flawless shopping experience.
• Reports any broken or damaged equipment to store management.
• Maintains high dress code standards for herself/himself per the Dress Code.
• Offer David's Bridal loyalty & partners program to support and promote one stop for all life events.
• Analyzing & Decision Making: Respond promptly to all customer questions providing product and service information. Build relationships to meet or exceed customer satisfaction and loyalty.
• Managing Performance: Maintain David's Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process. Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated.
• Managing Change: Execute new processes, behaviors, contests and programs as assigned. Perform duties and tasks as assigned by store management including: Promotion and sign set up Merchandising and visual changes Markdowns and inventory counts.
• Gaining Commitment: Actively support the store team to achieve sales, service and operational goals. Accurately clock in and out for all scheduled shifts, breaks and meals. Follow all loss prevention, security processes and policies.
• Developing Self & Others: Focus on own development and learning, complete all training as assigned for on-going development. Celebrate successes of team members. Share sales expertise and product knowledge with fellow stylists. Open to coaching and feedback to improve behaviors and/or processes.

Qualifications

• High school diploma or an equivalent degree.
• Having 1 -2 years prior retail experience in an apparel, service or specialty store environment, and prior experience with computerized POS system is preferred.

Skills

• Excellent communication skills.
• Customer service orientation.
• Computer literacy, particularly with POS systems.
• Ability to multitask and prioritize tasks.
• Knowledge of bridal gown styles and trends.

Benefits

• Part Time Benefits Include:
• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet
• Get Paid Early!
• Generous Team Member Discount

Pay

Competitive hourly pay rates & team bonus.

Schedule

Minimal weekday hours required (join for weekends only!).