Brewista

Duties as a Brewista

• Can converse with customers to confirm their drink orders, and correctly key in orders to our point of sale system.
• Can collect payments for orders and correctly count back any change to the customer.
• Can prepare all drinks and premixes.
• Moves with urgency, on the customer’s time!
• Stays productive and proactive throughout the entire shift, even when business is slow.
• Makes personal connections with customers every day through genuine interactions, warm smiles, and open and positive body language.
• Knows our menu and drink offerings inside and out; notices if a customer may not be ordering what they truly want and will be able to help the customer identify and correctly order their desired drink, offering suggestions and recommendations when appropriate.
• Bridges the gap between our customers and the rest of the Brew Crew.

Qualifications as a Brewista

• Can create and maintain genuine, uplifting interactions with strangers for up to five minutes at a time.
• Works carefully and quickly with hot water and coffee, glass bottles, and dairy products.
• Works outside for prolonged periods, regardless of weather conditions.
• Lifts up to 50 lbs.
• Stands comfortably for hours at a time.
• Climbs a ladder and uses a stepladder.
• Stocks and cleans in the stand by standing, sitting, bending, kneeling, twisting, and squatting as necessary.
• Safely walks in between and around cars in the drive-thru line.
• Safely uses a utility knife.

Schedule Requirements as a Brewista

• Works a flexible schedule
• Works a minimum of three shifts per week
• Follows company procedure for communicating time off requests
• Regularly works weekends and is available to work holidays, if necessary