Barista

About the role

Located in Winston Salem, NC.

Responsibilities

• Prepares a variety of customer beverage orders such as espresso drinks and coffee of the day to Starbucks standards.
• Prepares all beverages to standard and hands out quality drinks every time.
• Follows policies and procedures for operational flow at each station.
• Follows established safety standards using safe food handling guidelines.
• Maintains a clean work area and immediate surrounding area.
• Fulfills inventory stocking and recording guidelines.
• Presents oneself professionally and demonstrates clear communication by using Star Skills with all customer and partner interactions.
• Follows cash handling and register procedures.
• Follows Customer Service Standards by utilizing upgraded language such as, my pleasure, yes Ma’am/sir, genuine smile and eye contact.
• Performs equipment maintenance in accordance with preventative maintenance checklist.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established Wake Forest Baptist Medical Center policy, procedures, training and Team Member involvement activities.

Requirements

• Previous customer service experience.
• Complete training and obtain Barista certification with a score of 90%.
• Desire to achieve high customer service standards.
• Ability to work weekends and holidays.

Skills

• Consistent attendance and punctuality.
• Ability to follow instructions.
• Ability to learn and comply with cash register system and procedures.
• Ability to adjust to the needs of the department.
• Desire to achieve high customer service standards.
• Clear communication.
• Constant standing/walking.
• Occasional stooping, kneeling or crawling.
• Occasional pushing, pulling, lifting or carrying up to 40 lbs.
• Occasional ascending or descending ladders, stairs, ramps.
• Constant computer/POS Register and bar equipment usage.
• Constant receiving detailed information through oral communication.
• Constant talking, expressing or exchanging ideas by means of the spoken word.
• Constant clarity of vision at near and/or far distances.

Benefits

• Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.
• Generous PTO: Accrual starts at 25 days/year, to be used for vacations, sickness, holidays, and personal matters.

Pay

Pay Range: $18.85 - $28.30

Schedule

Hours: 11:30 am - 8:00 pm including every other weekend and rotating holidays.

Our Commitment To You

• Comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work.
• Compensation: Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay: such as shift, on call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

Work Environment

• Constant standing/walking.
• Occasional stooping, kneeling or crawling.
• Occasional pushing, pulling, lifting or carrying up to 40 lbs.
• Occasional ascending or descending ladders, stairs, ramps.
• Constant computer/POS Register and bar equipment usage.
• Constant receiving detailed information through oral communication.
• Constant talking, expressing or exchanging ideas by means of the spoken word.
• Constant clarity of vision at near and/or far distances.