Brentwood- TN - GNM - General Manager

SusieCakes operates 31 bakeries across CA, TX & TN, baking from scratch daily using the finest ingredients.

About the role

At SusieCakes, we make old-fashioned, sentimental dessert favorites—just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars—all baked from scratch, on-site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery. “Connecting through Celebration” is our purpose and what we strive for every day with our team members, our guests, and our community.

Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

Responsibilities

• Leads the team in building genuine guest connections and world-class hospitality to make days better
• Supports and works in the kitchen and manages the production process to ensure quality products are delivered
• Manages all business goals (staffing, payroll, operating expenses, and budgets)
• Manages the development and training of all employees
• Ensures proper safety procedures are being followed and maintains a clean and sanitary environment in accordance with the Excellence Log and health department standards
• Possesses and demonstrates a “One team, One goal” philosophy
• Understands and creates partnerships with the community to grow the business and brand

Requirements

• 3-5 years of managerial/leadership experience in the luxury, hospitality, food service, and/or retail industries
• Bachelor’s Degree in business or hospitality management (preferred)
• Ability to work in multiple regional locations
• Ability to adapt to a flexible schedule according to business needs
• Must have reliable transportation

Physical Requirements

• Frequent walking, kneeling, bending, and reaching overhead
• Able to stand for extended periods of time
• Must be able to lift, move, and carry up to 50 pounds

Pay

Yearly salary

Schedule

47.5 hours per week, including weekends and evenings

Benefits

• Flexible work schedule
• Free non-slip shoes (annually)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
• Medical, dental, and vision insurance
• Vacation, 401k, FSA
• Paid sick time
• Referral program
• Pet rescue reimbursement and pet insurance
• Flexible return-to-work schedule for maternity leave
• Generous 50% discount on all desserts