Breastfeeding Peer Counselor

BASIC FUNCTION

Provides basic breastfeeding information and social support to pregnant and breastfeeding women and their families.

• Demonstrates a commitment to FCHC mission and vision.
• Demonstrates a positive attitude towards patients, employees, role, and the health center.
• Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).

CUSTOMER SERVICE AND PROFESSIONALISM

• Smiles and makes appropriate contact, greets individuals upon entry into building and space.
• Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.) customers.
• Treats patients, customers and colleagues with dignity and respect.
• Provides timely response to requests, tasks, and inquiries.
• Demonstrates good service turnaround.
• Demonstrates good communication skills and communicates in a tactful manner.
• Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team approach.
• Adheres to FCHC’s dress code policies.
• Show(s) Consistently shows commitment to position and team performance (i.e., attendance and punctuality).
• Consideration and acceptance of cultural differences of others; works well with individuals of diverse backgrounds, supporting a culture of justice, equity, diversity, and inclusion.
• Participates in training and professional development and completes required trainings in a timely manner.

Safety

• Adheres to and promotes a culture of safety and cleanliness.
• Adheres to HIPPA/Confidentiality standards.
• Respects FCHC property, properly and safely uses Health Center Equipment.

INTRADEPARTMENTAL RELATIONSHIPS

Department Officer: Chief Operations Officer
Reports to: Nutrition Services Director
Supervises: None