Breast Coordinator

About the role

Provides non-clinical operational support for the mammography and breast imaging program. Coordinates patient follow-up, supplemental breast imaging, and dense or high-risk breast tracking while supporting compliance with MQSA (FDA) and ACR guidelines.

Responsibilities

• Captures dense breast, high-risk, recall, and biopsy patients using Epic mammography tracking tools
• Schedules additional mammography views, breast ultrasound, MRI, biopsies, and follow-up imaging according to protocols
• Ensures timely patient follow-up and escalates delayed or missed appointments
• Supports compliance with MQSA (FDA), ACR, and dense breast notification requirements
• Enters and maintains accurate documentation in the electronic medical record
• Generates and tracks patient result letters and biopsy outcomes
• Answers patient calls and voicemails and provides professional, empathetic customer service
• Maintains strict patient confidentiality in accordance with HIPAA
• Makes independent scheduling and prioritization decisions within established department protocols
• Escalates complex clinical or operational concerns to the Mammography Manager or radiologist

Qualifications

• Education: High school diploma or GED required
• Experience: Customer service, telephone, or administrative experience required; medical, radiology, mammography, or women's health experience preferred
• Knowledge, Skills & Abilities: Strong attention to detail and data accuracy, ability to multitask and manage competing priorities, professional written and verbal communication skills, ability to learn and use specialized EMR and tracking systems, ability to work calmly and effectively in a fast-paced clinical environment