Breakfast Supervisor

About the role

The Breakfast Supervisor is responsible for leading and organizing the restaurant team, ensuring high guest satisfaction through proactive service and interaction. This role oversees the setup and maintenance of the restaurant while managing guest feedback and service recovery to enhance the overall guest experience.

Responsibilities

• Oversee the correct and timely setup of the buffet and kitchen line, ensuring it meets brand standards.
• Supervise and train new team members to maintain high service and cleanliness standards.
• Maintain cleanliness and organization of the dining area, ensuring tables, chairs, and surfaces are regularly cleaned.
• Ensure all glassware and silverware are polished and properly set for service.
• Monitor and exceed Guest Service Scores, keeping them above brand standards.
• Manage guest satisfaction by resolving issues promptly and communicating service recovery incidents with the Manager on Duty.
• Assist team members in completing daily side work tasks, including cleaning tables, chairs, and floors.
• Replenish the buffet and kitchen supplies as needed during service, ensuring timely and efficient operations.
• Set up tables and assist with the transition to dinner service daily.
• Ensure compliance with food safety standards, including proper food handling and preparation.
• Plan, organize, and deliver catering service during events as needed.
• Perform additional tasks and responsibilities as requested by the supervisor or manager.

Requirements

At least 1 year of related experience or training. Strong leadership and communication skills to manage and train a team of breakfast attendants. Excellent customer service skills, with the ability to handle guest feedback and resolve issues. Ability to multitask in a fast-paced environment while maintaining high standards of cleanliness and service. Basic knowledge of food safety and sanitation regulations. Primarily an indoor environment with frequent standing and walking required throughout the shift. Exposure to food service equipment and cleaning chemicals. Must be able to lift and carry up to 50 lbs. and push/pull up to 50 lbs.

Schedule

Flexibility to work early mornings, weekends, and holidays as required.

Pay

$24 / hour

Benefits

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.