Breakfast Server - Hilton - Harrisburg, PA

About the role

A remarkable Breakfast Server is needed for the Hilton in Harrisburg, PA. The position involves service of food and/or beverage to guests, following Hilton and AAA standards.

Responsibilities

• Check station before, during and after shift for proper setup and cleanliness (15%)
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness (15%)
• Record details of the order from guests, repeating the order to the guest to check for accuracy (10%)
• Input the order into the point-of-sale computer to inform the kitchen of the particulars in the order being placed (10%)
• Retrieve order from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments (15%)
• Abide by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests (10%)
• Replenish beverages as necessary and check with guests for overall satisfaction (10%)
• Market and serve upon request any dessert items or specialty coffees (10%)
• Ensure guest satisfaction and present check. Process check per hotel procedures (10%)
• Supplement the bus help in clearing and resetting the tables (10%)
• Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards (10%)
• Perform other duties as requested, such as answering telephones and taking room service orders, handle special guest requests, and greet and seat guests according to Hilton guidelines (10%)
• Warmly welcome guests within 30 seconds - 1 minute after seating. Take, place, deliver and serve food & beverage orders (15%)
• Earn quality of ingredients, preparation, presentation and correct temperature of food served to guests (15%)
• Earn time standards are met (15%)
• Earn appropriate selling skills in suggestions of food & beverage (15%)
• Demonstrate an attitude of friendly hospitality in every aspect (15%)
• Attend required meetings (10%)
• Assimilate into the Hilton Family Pride/Care culture through understanding, supporting and participating in all elements of Pride/Care (10%)
• Demonstrate working knowledge of the service standards (10%)

Qualifications

• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette (10%)
• Knowledge of the appropriate table settings, serviceware and menu items (10%)
• Ability to read, write and speak the English language sufficiently to understand menus, special promotions, record orders, and communicate with guests to explain and record orders (10%)
• Ability to remember, recite and promote the variety of menu items (10%)
• Ability to transport large trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift (10%)
• Ability to operate beverage and toast equipment (10%)
• Ability to operate a keyboard and learn point of sale procedures to pre-check order and close out the check (10%)
• Desired software proficiencies: none (10%)
• Supervisory responsibilities: none (10%)

Skills

• Basic knowledge of food and beverage preparation, service standards, guest relations and etiquette (10%)
• Knowledge of the appropriate table settings, serviceware and menu items (10%)
• Ability to read, write and speak the English language sufficiently to understand menus, special promotions, record orders, and communicate with guests to explain and record orders (10%)
• Ability to remember, recite and promote the variety of menu items (10%)
• Ability to transport large trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift (10%)
• Ability to operate beverage and toast equipment (10%)
• Ability to operate a keyboard and learn point of sale procedures to pre-check order and close out the check (10%)
• Desired software proficiencies: none (10%)
• Supervisory responsibilities: none (10%)

Benefits

• Same-day pay available (10%)
• Employee Assistance Program (10%)
• Career growth opportunities/manager training program (10%)
• Reduced room rates throughout the portfolio (10%)
• Third party perks (movie tickets, attractions, other) (10%)
• 401(k) with company match (10%)
• Employee assistance program (10%)
• Employee discount (10%)
• Flexible schedule (10%)
• Referral program (10%)

Pay

$3.03/hour + tips

Schedule

The position may require varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry.