Breakfast Host

About the role

The Breakfast Host enhances customer satisfaction by preparing and setting up the buffet with complimentary food and beverage items in accordance with established policies and procedures, as well as applicable health-related regulations and laws.

Responsibilities

• Prepare food and beverage items in accordance with established procedures in a timely manner prior to meal hours; prepare additional food as needed throughout the meal hours.
• Set up the food buffet with scheduled items, including food, beverages, and eating utensils; continuously inspect the buffet to ensure that all items are available for guests throughout the meal hours.
• Maintain the buffet area in a clean and sanitary manner; wipe the buffet counters as needed; put all utensils, food, and other items back in the designated storage area when meal hours are over; empty trash receptacles; wash all food containers and polish as appropriate; clean tables and chairs after use.
• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary, or report to other departments for resolution.
• Maintain appropriate inventory levels of food, beverages, and other items; report needed items to management.

Requirements

High school education or equivalent work experience. One or more years of experience in food services is highly desirable. Minimum training required per year as assigned by the company. Any additional training required by the manager.

Physical demands: frequently required to stand, bend, kneel, walk, and reach with hands and arms; occasionally lift products and supplies up to 50 pounds; willingness to wear uniforms and protective clothing including hair covers, gloves, aprons, and safety shoes.

Work environment: operates in a hotel kitchen environment; uses standard kitchen equipment and utensils; may be full‑time or part‑time; workdays and hours may vary.

Qualifications

• Solid working knowledge of related company and brand policies, procedures, and services.
• Food preparation and alcoholic beverage serving certifications may be required to comply with applicable state and local ordinances and brand policies.

Skills

• Ability to utilize knives safely.
• Good command of the English language; second language proficiency desirable.
• Excellent time management skills and ability to multitask and prioritize work.
• Ability to maintain customer focus.
• Excellent organizational and planning skills.
• Excellent interpersonal skills.
• Ability to work well in a team environment.
• Ability to follow corporate and brand standards and procedures.