Breakfast Host

Key Responsibilities

• Welcome guests promptly and professionally upon arrival.
• Manage waiting lists and assist guests while they wait according to outlet service standards.
• Escort guests to appropriate tables in a timely manner and provide assistance as needed.
• Arrange booster seats and high chairs for guests when required.
• Monitor guest satisfaction and notify management of any guest concerns or service issues.
• Thank guests upon departure and invite them to return.

Reservations & Communication

• Manage reservations and maintain seating charts.
• Answer incoming telephone calls and respond to guest inquiries.
• Take room service orders in accordance with outlet standards.
• Keep supervisors informed of operational issues, guest concerns, and unusual situations.

Cash Handling & Administrative Support

• Aid servers with cashiering responsibilities.
• Maintain an accurate cash bank and follow all cash handling procedures.
• Ensure proper check control procedures are followed and report discrepancies immediately.
• Maintain accurate currency exchanges and transaction records.

Restaurant Operations

• Maintain a clean, organized, and well-stocked host/hostess station.
• Ensure menus are clean and presentable.
• Restock supplies as needed.
• Complete shift change and closing duties.
• Assist with seating arrangements for large parties and special events.
• Support servers and buspersons with light cleaning and side work, including preparing service ware, rollups, and displays.

Qualifications

• Strong customer service and interpersonal skills.
• Effective verbal communication skills.
• Ability to handle cash transactions accurately and responsibly.
• Ability to work in a fast-paced hospitality environment.
• Ability to stand for extended periods of time.
• Team-oriented with a professional and positive attitude.

Benefits And Perks

• Health, dental, and vision insurance.
• Leaves of absence.
• Retail plans.
• Paid time off.
• Hotel room discounts.

Additional Responsibilities

• Comply with all hotel policies, procedures, and standards outlined in the employee handbook.
• Maintain flexibility to work varying schedules, including weekends, holidays, and alternate shifts, based on business needs.