Breakfast Attendant

Description Summary

The Breakfast Attendant prepares food, cleans and restocks the kitchen and Gatehouse, and serves food and beverage to guests in a timely fashion ensuring excellent guest service. The Breakfast Attendant also stocks food and maintains public area cleanliness.

Responsibilities

• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
• Know and live the mission and the White Lodging/brand basics.
• Understand the WL Way.
• Follow safe food handling practices.
• Check station prior to opening for cleanliness of work area.
• Complete all necessary set up, side work and closing duties as assigned.
• Take temperature of buffet food and log temperatures throughout shift.
• Always answer the telephone in three rings with a smile and answer questions accordingly or transfer as needed.
• Perform food preparation and display the food as directed.
• Replenish everything during breakfast hours and/or evening social hour.
• Capable and willing to operate kitchen appliances and equipment properly (microwave, oven, dishwasher, etc.).
• Be able to operate the point-of-sale system/Micros system, when applicable.
• No voids or deletes without management’s written approval.
• Count bank at beginning and end of shifts, when applicable.
• Report all cash over/shorts to management.
• Comply with hotel and department accounting procedures.
• Make cash drops in accordance with proper cash handling procedures.
• Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.
• Make sure that all plates and platters are garnished appropriately and according to use records.
• Consistently spot check food to ensure that food served meets quality standards.
• Deliver and serve order to guest in a prompt manner in accordance with SOP.
• Communicate properly and effectively with guests, associates and managers.
• Effectively respond to guest complaints.
• Inform management of any guest complaint or problem immediately.
• Clear dirty dishes, glasses and utensils, clean and reset tables.
• Know brand standards for breakfast and social hour set up and content.
• Ensure breakfast and social hour meet brand and White Lodging standards.
• Attend work on time as scheduled and adhere to the attendance policy.
• Practice safety standards at all times and keep the property safe for guests and fellow associates.
• Use wet floor signs as required.
• Follow proper use of approved chemicals and accurately label chemical containers.
• Always use goggles and gloves when handling chemicals.
• Complete Chemical Training and Blood borne Pathogen Training.
• Participate in daily preshift meetings.
• Understand and comply with all state liquor laws.
• Evening attendant must hold valid liquor license if required by state.
• Exercise judgment in serving liquor in order to protect the individual and the property.
• Maintain a clean and orderly work area in accordance with hotel standards.
• Maintain cleanliness and presentation of food display.
• Ensure food sanitation practices are followed.
• Ensure that food sanitation practices are followed.
• Become certified in sanitation and food handling as required by the state.
• Control food waste, loss and usage per SOP.
• Absorb and correct food cost problems.
• Clean storeroom and defrost refrigerator and freezer.
• Clean and maintain breakfast equipment and items including dishware, glassware, coffee pot, etc.
• Wash work tables/area and walls including appliances and equipment.
• Complete daily/weekly cleaning schedule.
• Follow WLD (Wrap, Label and Date) procedures for all food products and return to designated areas.
• Practice FIFO (first in first out) on all products.
• Utilize only NSF approved, stainless steel or food grade containers and lids for all food storage.
• Ensure security and confidentiality of guest and hotel information and materials.
• Practice energy conservation.
• Notify manager/Maintenance Department of maintenance issues.
• Complete work orders as needed.
• Utilize property Service Recovery/Defect Tracking processes.
• Report unsafe conditions and suspicious activity to Security/Management.
• Claim all tips in Kronos and on weekly tip sheet.
• Submit weekly tip sheet to manager by end of pay week.
• Dust and vacuum the gatehouse area daily.
• Assist the kitchen staff in set-up and break-down of buffet when needed.
• Understand and be willing to administer First Aid for standard emergencies such as choking and burns if properly trained and certified.
• Know how to clean guestrooms to standard and assist the Housekeeping Department if needed.
• Know how to operate laundry equipment properly and assist if needed.
• Assist in room service, bar area and assist other servers as needed.
• Bus tables and seat guests as needed.
• Promote teamwork and associate morale.
• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).
• Adhere to all work rules, procedures and policies established by the company.
• This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual.
• Have a thorough knowledge of emergency procedures.
• Follow proper key control procedures.
• Perform other duties as assigned.

Qualifications

Must complete Service Training Manual and be certified/validated within 30 days of department orientation. Must pass certification quiz/test for position. Must have TIPS Certification and Serve Safe Certification. Capable and willing to operate outdoor grill.

Skills

None required.

Benefits

Full Time Benefit Overview:

• Medical, Dental, and Vision
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k)
• Vacation and Paid Time Off (PTO)
• Tuition Reimbursement
• Complimentary and Discounted Rooms