Bread Packaging Manager - Seattle

Key Responsibilities

• Lead nightly expediting operations to ensure accurate order fulfillment and high product quality.
• Champion Grand Central Bakery’s commitment to excellence by ensuring all product is packed with care, precision, and urgency.
• Promote consistent execution and a culture of accountability aligned with our mission to deliver handcrafted, delicious food.
• Cook up and coordinate with Bread Production, Sales and Delivery teams to manage workflow and resolve issues.
• Act as a reliable liaison between departments to foster teamwork and transparency.
• Encourage problem-solving approaches that reflect our values of collaboration, respect, and continuous improvement.
• Deliver excellent customer service and support problem resolution as needed.
• Model and reinforce service that reflects our values—kindness, hospitality, and attentiveness.
• Seek proactive solutions to customer issues while preserving product integrity and team morale.
• Maintain food safety standards, clean work areas, and complete daily checklists and forms.
• Uphold health and safety practices that reflect our responsibility to our customers, team members, and the community.
• Promote food safety as a shared value through training, oversight, and personal example.
• Support and train expediting team members on job duties, safety, and quality procedures.
• Invest in team development by coaching crew members to grow skills and confidence.
• Emphasize safety, attention to detail, and our shared responsibility to deliver excellence in every box.
• Communicate effectively with team members and supervisors, sharing updates, shortages, and adjustments.
• Contribute to an open and respectful communication culture.
• Use tools like Microsoft Teams and email to keep key stakeholders informed and approach every interaction with professionalism and clarity.
• Maintain packaging supply inventory and notify leads of low stock.
• Take ownership of supply readiness to avoid disruptions in workflow.
• Align with our value of resource stewardship by reducing waste and anticipating needs through consistent checks.
• Submit basic maintenance requests and ensure the equipment is clean and working.
• Demonstrate care for shared spaces and tools by initiating timely FMX requests and leading by example in maintaining equipment hygiene, supporting both safety and efficiency goals.
• Lead shift huddles and contributes to a positive, respectful, and inclusive team culture.
• Use daily team touchpoints to celebrate wins, share updates, and promote our inclusive values.
• Ensure every crew member feels heard, respected, and aligned with our company mission.
• Coach team members in the moment and escalate larger issues to the Delivery Manager.
• Provide constructive, respectful feedback to support individual growth and team success.

Core Leadership Expectations

• Set the best example of behavior, work ethic, and work quality.
• Support company programs and DEI goals that encourage an inclusive and diverse workforce by participating in activities to cultivate anti-racist and culturally inclusive practices.
• Understand Grand Central Bakery's role in supporting our environment and communities and own role in meeting company goals and works with role to meet company goals.
• Demonstrate problem solving skills by identifying and solving problems in a timely manner.
• Reaches out to appropriate resources for assistance.
• Proactively comes to the table with ideas and solutions that demonstrate a spirit of continuous improvement.
• Establishes priorities based on Grand Central Bakery's MVV, strategic plan, and initiatives.
• Constantly reassesses the situation to ensure correct priorities; is able to switch gears easily between different issues, changing priorities; continually asks “what is the best use of my time now?”
• Cultivates an environment for the organization in which people and relationships are valued.
• Buils and maintains professional relationships.
• Works to build trust and understanding.
• Communicates important information in a timely way that is clear, accurate and productive both verbally and in writing.
• Develops strong teams that are aligned with Grand Central Bakery’s MVV by recruiting, hiring, and training staff; providing continuous feedback through coaching, mentoring, and performance evaluations; recognizes and addresses performance issues in a timely manner.
• Delegates effectively, sets clear expectations and holds crew accountable.
• Enforces company policies and procedures; completes tasks in a timely manner and trains the team to do the same.
• Acts as the primary coach and trainer of team on all systems and procedures.
• Addresses concerns of the crew, seeking solutions to problems they encounter and evaluating their suggestions.
• Is a visible, steady, and reliable team leader and is able to influence and motivate team members.
• Presents a positive presence and projects contagious enthusiasm.
• Communicates decisions and supporting rationale in a way that is respectful of others and their opinions.

Requirements

• Must be at least 18 years old.
• Ability to read, write, and speak English required; English/Spanish bilingual preferred.
• Maintains a valid Food Handler's Card at all times and follows health department regulations at all times.
• Knowledge of all health department regulations concerning food production and handling required.
• Must be able to add, subtract and multiply with ease and accuracy.
• Intermediate computer skills including use of Microsoft Outlook, Excel, Word, Teams, or comparable programs required.
• 2 or more years’ experience working in a wholesale warehouse or delivery environment required.
• 1 or more years of management or leadership experience required.
• A passion for delicious food and exceptional customer service required.
• HACCP experience preferred.
• Familiarity with forklift and pallet jack preferred.