Brand Technology Partner

Job Summary

GoTo Foods ($6B, 6,600 units, www.gotofoods.com) seeks a Brand Technology Partner to manage end-to-end technology initiatives for various brands. Based in Atlanta, this role involves owning multiple brand technology projects, collaborating with brand leadership, store technology, digital technology, and strategic operations teams. Key responsibilities include managing requirements, coordinating with technical teams, and ensuring successful brand launches.

About the Role

The Brand Technology Partner (BTP) will serve as the primary liaison between assigned brands and GTF technology teams. They will translate high-level brand requirements into technical requirements, communicate schedules, and collaborate on process improvement.

Responsibilities

• Partner with Marketing and Operations executives to gather and document brand requirements for sales, marketing, and operational initiatives requiring IT support and configuration.
• Translate brand requirements into technical requirements for Store Technology and Digital teams and capture these in a DRR ticket.
• Serve as the primary liaison between assigned brands and technical teams, ensuring requirements are clarified and aligned with business objectives.
• Communicate upcoming initiative schedules with the Digital Product Management team and Store Technology Systems Manager, providing guidance on sequencing to meet business priorities.
• Incorporate feedback from Store Technology and Digital teams on DRR ticket quality to improve requirement documentation and overall process effectiveness.
• Collaborate with the BTP team and Sr. Director of Store Technology to refine the intake process framework and enhance the quality of outputs.
• Coordinate with other BTPs and the Store Technology Systems Manager to organize and prioritize work across brands for efficient execution.
• Partner annually with assigned brands to assess and forecast demand for the upcoming year.
• Collaborate with the Sr. Director of Store Technology and VP of Retail IT to plan staffing levels and operating capacity that align with business needs.
• Coordinate with the Digital BAU team to share upcoming work and ensure alignment on capacity and support.
• Collaborate with Solutions Architects to gain a solid understanding of current features and functionality across Store Technology verticals (e.g., POS, BOS, OLO).
• Maintain working knowledge of the Next Gen Digital Platform, including product detail pages and menu display/setup.
• Leverage knowledge of Brand business needs and current technology capabilities to work with Product Management in identifying gaps between existing functionality and business requirements. Support the RFP process by assisting Product Management in gathering and validating detailed business requirements.
• Drive prioritization and conflict resolution: mediate and align competing priorities across business units, fostering transparency and consensus among stakeholders.
• JIRA & Confluence Administration: design, administer, and optimize JIRA project boards, workflows, dashboards, and reports to track progress. Document processes, standards, and best practices in Confluence.
• Reporting & Continuous Improvement: track and report on intake metrics and process health. Identify and implement improvements to increase efficiency, predictability, and consistent delivery.
• Cross-Functional Communication: serve as the connective tissue between Product, Retail IT, Operations, Digital, and Vendor teams to ensure seamless intake and execution of menu initiatives.

Requirements

• Bachelor's Degree, Computer Science, Information Systems, or a related discipline, Required
• MBA, Preferred
• 6-10 years, IT Project management, Business analysis, Product management
• Experience supporting corporate environments, preferably within an IT Department managing internal and external stakeholders
• Proven track record of success managing complex stakeholder relationships, resolving conflicts, and driving alignment
• Background in Restaurant, QSR, Retail, or Digital Ordering technology environments strongly preferred

Skills

• Proficient in Microsoft Office Suite
• Exceptional written and verbal communication skills, capable of translating technical concepts for business audiences
• Technical fluency in systems thinking, with the ability to understand both front-end and back-end impacts across digital and POS environments
• Working knowledge of operating systems, POS systems, applications, peripherals, backup software, cloud-based storage tools, help desk software, network, firewalls, and access points
• Working knowledge of the interdependencies between/across businesses to proactively identify risks/issues that could have an impact on business results
• Able to manipulate and analyze raw data and condense data findings into concise, easy-to-understand charts and/or presentations
• Able to develop and maintain positive business relationships and foster an environment of mutual respect, understanding, trust, and support
• Able to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; and to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies
• Able to analyze and organize information and to create effective and accurate documentation and reports
• Able to anticipate and respond to the needs of stakeholders (e.g, internal and external customers, etc.) in a timely manner
• Conflict resolution and negotiation
• Cross-functional communication and relationship building
• Change management and adaptability
• Strategic problem-solving and analytical thinking
• Influence without authority
• Clear, structured, and persuasive verbal and written communication

Benefits

GoTo Foods offers competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position, flexible hours to accommodate the needs of the role and the company.