Brand Specialist - Phoebe Philo

Key Responsibilities

• Consistently provides a high-touch, personal experience; strong and consistent follow up to ensure satisfaction and offer additional service to
• Delivers a personalized styling and shopping experience with a strong focus on Phoebe Philo, acting as a true brand ambassador and ensuring all client interactions to reflect the brand’s identity and standards.
• Servicess all shopping needs: personal wardrobe and gifting. Anticipates needs and proactively reaches out to remind the client of occasions and holidays and to suggest items.
• Highly knowledgeable about alteration and fit.
• Maintains deep and current knowledge of Phoebe Philo collections, product and availability, confidently translating this into sales and client engagement
• Provides clients with premium access to products. Utilizes all tools to secure product for the customer: special orders, pre-orders; can easily sell merchandise not within their four walls.
• Takes ownership of building and developing a high-value client book, with a focus on Phoebe Philo clients and prospects, driving repeat business and long-term loyalty.
• Proactively seeks out product knowledge and has the confidence to sell luxury products.
• Develops a luxury client interested in attending events, with a focus on brand activations opportunities.
• Works closely with merchandising and leadership to ensure the Phoebe Philo space is within the brand guidelines, with strong awareness of stock, client demand and business opportunities.
• Serves as the sales team leader, sharing skills, selling initiatives as well as helping onboard and train new sales team members.
• Acts as a key in-store resource for Phoebe Philo, supporting ongoing training and elevating brand awareness across the wider DSM team.

Key Skills

• A highly motivated and competent individual able to converse at all levels both internally and externally with staff and clientele.
• A self-starter able to set the standard by their own professionalism and attitude.
• Structured and organized but nonetheless be approachable and have a flexible outlook.
• Willingness to work hard and always have the intention to drive the business forward.
• Being able to work on several tasks at a time.
• Be capable to work to deadlines / ability to prioritize / optimal time management.

Key Requirements

• Retail sales and expertise within a luxury business for at least 5 years
• Specific understanding of the Phoebe Philo aesthetic and client. Previous experience in selling high-end designer brands required.
• Client book of potential new business for the space as well as bringing existing clientele
• Excellent written and verbal communication skills
• Ability to work a flexible schedule based on department and store/company needs which may include day, evening, weekends, and/or holidays. Regular, dependable attendance and punctuality is required.