Brand Specialist

About The Role Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As a Brand Specialist, you will play a part in driving business operations forward by maximizing the product pipeline through auditing rejected items and finding covetable pieces which add value to our business If you are a self-motivated individual who thrives in a fast-paced, production-driven, team environment, this could be the perfect match! What You Get To Do Every Day Work as a team to review all rejections within the inbound pipeline while meeting daily and monthly SLA’s and save goalsIdentify items using fashion and trend knowledge along with TRR brand and condition standards to find covetable items with high saleability potential within product “rejections”Clean and process products that can be re-added to our pipelineScan products into proper locations and ensure delivery to designated staging areasMaintain neat, organized, and clearly signed, labeled & dated work and staging areasResearch, input designer requests, and update brand codes in our systemSupport Fashion Product Receivers by answering questions, participating in team huddles, and lending impactful feedback and guidance both 1:1 and in group settings; Act as go-to brand and condition standard acceptance expertMaintain continuous, open communication with the Receiving leadership, Training, Merchandising, and Authentication teamsComplete daily/weekly email recaps, monitor team specific reporting, identify and proactively communicate opportunities to leadership and help strategize on solutionsAttend and participate in all scheduled brand and merchandising meetingsSupport the Receiving team, which may include but is not limited to, processing consignments, saving items, auditing Receivers, gathering examples, participating in assessment creation, or other assigned projects or tasks as needed What You Bring To The Role Minimum Requirements: 1+ year of experience in a luxury fashion environmentExtensive knowledge and awareness of current fashion trends and brandsGeneral computer proficiency with the ability to learn new technology quickly Strong research skills and understanding of fashion collection informationAbility to analyze data and provide feedback to peers and leadershipExcellent verbal and written communication skillsAbility to prioritize tasks and stay organized in high volume, fast- paced environment Highly motivated with ability to work independently and with a sense of urgencyA positive, can-do attitude with a team oriented mindset Ability to adapt in a dynamic work environment and balance multiple competing priorities Comfortable working cross functionally and communicating to groups of all sizes Preferred Requirements: Knowledge of vintage and archival fashion Compensation, Benefits, + Perks Employee Stock Purchase Plan401K with Company MatchMedical, Dental & Vision InsurancePaid parental leave9 Paid Company Holidays18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)Find out more about our Benefits here. The expected hourly rate for this role is $20-$23. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.