Brand Experience & CX Associate

About the role

Thrive Causemetics is an independent, female-owned beauty brand that creates high-performance vegan cosmetics and supports a community of giving. This role sits at the intersection of brand and customer, offering opportunities to build direct relationships with key teams and influencers.

Responsibilities

• Host the Playa Vista studio: set the tone for guests, creators, artists, and partners from arrival through wrap.
• Own shade matching as a signature part of the visit.
• Greet, assess undertone and finish, put the right product in the right hands, and make it feel like an experience rather than a transaction.
• Keep the space shoot-ready and on-brand: product staging, sample organization, supplies, and general upkeep.
• Run day-to-day operations, including mail and deliveries, scanning, supply ordering, and vendor and visitor coordination.
• Own the small things that signal care, consistently.
• Shoot & talent support: partner with the Talent Studio team on shoot prep, on-set logistics, and day-of coordination for photo and video.
• Manage product staging and sample tracking across shoots, and keep an accurate record of what went where.
• Anticipate and troubleshoot shoot-day issues, escalating to the right owner quickly.
• Artistry & product education: partner with the Talent Studio team on shade matching for creators and talent ahead of and during shoots.
• Review inbound influencers and gifting requests against shade, undertone, and finish. Confirm that what was requested will actually look good on the recipient, and recommend swaps when it won't.
• Serve as an artistry resource for internal programs: artistry learning days, Tip Tuesdays, and product education moments for the wider company.
• Bring product knowledge back to CX, including new launches, wear notes, application tips, and what performs on set.
• Gifting, PR & seeding: manage PR closet and gifting requests end to end: pull, pack, ship, and track.
• Maintain closet inventory and flag low or aging stock.
• Make sure every package that leaves reflects the brand, because presentation matters as much as the contents.
• Customer Experience: work daily Zendesk tickets, phone calls, and live chats as part of the CX team.
• Bring the on-set and studio perspective into CX, and the customer perspective back into the studio.
• Support additional CX projects as assigned.

Requirements

• Required Experience in hospitality, guest or client experience, production support, retail beauty, or customer service, or a hybrid of several.
• Comfort moving between two very different rhythms: high-energy shoot days and heads-down CX days.
• Strong written and verbal communication, with the ability to hold a brand voice.
• Highly organized, detail-obsessed, and able to run your own to-do list without being managed through it.
• Based in or near Playa Vista and able to work on-site, including shoot days.
• Available for a consistent scheduled shift inside the studio's 7:00 AM to 7:00 PM coverage window, with flexibility to shift start and end times around shoot days and to join a weekend rotation as the calendar expands.

Preferred

• Beauty artistry background, whether professional makeup artist experience, licensure, or demonstrable fluency in shade matching and undertones.
• Familiarity with Zendesk or a comparable helpdesk or CRM platform.
• Experience on set or supporting content production.
• Comfort teaching or presenting to a group, even informally.
• Basic AV competence. You can get a screen, a cable, and a video call to cooperate without escalating it.
• Event planning or coordination experience, even at a small scale.
• Read a room quickly and adjust.
• Would rather fix the thing than flag the thing.
• Care about how a package looks when it's opened.
• Are energized by variety and unbothered by a role still taking its final shape.