Brand Ambassador (Troy)

Key Responsibilities

• Welcome clients and create a warm, elevated environment
• Share product knowledge in a personalized and inspiring way
• Support omni-channel selling and promote the At-Your-Service program
• Recommend products based on client preferences and brand expertise
• Achieve individual and boutique sales goals

Client Relationships

• Build and maintain a strong client base through personalized outreach
• Use digital tools to stay connected and follow up with clients
• Take initiative to grow business beyond the boutique

Boutique Operations

• Support daily operations including stock, merchandising, and cleanliness
• Follow company policies and complete opening/closing procedures
• Assist with visual merchandising and inventory management

Team Collaboration

• Contribute to a positive and inclusive team culture
• Partner with colleagues to deliver exceptional service
• Communicate effectively and support team goals

Qualifications

• Minimum 3 years of retail experience, preferably in luxury or beauty
• Strong communication and organizational skills
• Passion for fragrance, beauty, and client connection
• Comfort with digital tools and Microsoft Office
• Flexibility to work evenings, weekends, and holidays