Brand Ambassador/Server

About the role

We are currently hiring team members in the dual role of BOTH Server AND Brand Ambassador at Tea Around Town Chicago! Prospective team members should be willing to perform both roles.

Server

• Greet and seat guests in a friendly and welcoming manner
• Offer the entirety of our tea menu throughout the course of the tour
• Provide menu recommendations and answer any questions about the menu accurately and efficiently
• Ensure guest satisfaction by engaging with our visitors throughout their dining experience
• Clear tables and reset them completely and efficiently to prepare for next guests and multiple trips/day
• Collaborate and communicate with other team members to ensure exemplary guest service

Brand Ambassador

• Welcome guests in a polite and friendly manner
• Check and scan guests' tickets and direct guests to the bus
• Inform guests about departure times, location of stops, and other needed information
• Collect guest information to assist in resolving customer service-related issues and concerns
• Cook up with and support colleagues, bus operators, dispatchers, and managers to execute the day-to-day operations
• Be responsible for company equipment
• Promote a culture of positivity
• Maintain the safety of employees and guests
• Conduct and submit various reports as assigned

Requirements

• Previous experience in the hospitality or food service industry is strongly preferred
• Knowledge of culinary terminology and food preparation techniques is beneficial
• Exemplary time management skills to prioritize and manage tasks effectively
• Excellent customer service skills to provide a positive dining experience for guests
• Ability to work in a fast-paced and changing environment while maintaining attention to detail
• Experience with bussing tables and maintaining cleanliness in the dining area
• Excellent communication skills, with the ability to engage with guests
• Strong interpersonal skills, including the ability to build rapport and establish positive relationships with customers and colleagues
• Enthusiastic and outgoing personality, with a passion for travel, tourism, and exploring new destinations
• Knowledge of Chicago, IL attractions, landmarks, and tourist hotspots is strongly preferred
• Prior experience in customer service, hospitality and marketing is advantageous but not required
• Ability to work evenings, weekends, and holidays as needed, with the potential for remote or offsite assignments

Qualifications

Flexible schedule

10 hour shift

8 hour shift

Day shift

Evening shift

Benefits

• Flexible schedule

Schedule

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Pay

Commensurate with experience

Benefits

• Flexible schedule

Schedule

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Work Location

In person