Brand Ambassador - FLS & High Point

Role Overview

Seeking an energetic, creative, and organized Brand Ambassador & Showroom Merchandiser to bridge sales support, trade relationships, and visual merchandising across two premier North Carolina design destinations. This dual‑role position splits weekly responsibilities between Furnitureland South (FLS) in Jamestown, NC (4 days/week) and the Kravet High Point Showroom in the 200 Steele Building (1 day/week). The ideal candidate will combine a strong passion for interior design, visual merchandising expertise, exceptional customer service, and proactive account management to drive brand awareness and sales growth across Kravet product lines.

Key Responsibilities

• Maintain and curate displays for Tomlinson‑Directional Furniture and Kravet products within both the dedicated Tomlinson‑Directional gallery and FLS primary resource rooms.
• Support interior design consultants at FLS with product selections, scheme development, quoting, and order management for client projects.
• Conduct regularly scheduled product and service training sessions for FLS consultants to elevate awareness and specification of Kravet products.
• Cultivate strong professional relationships with consultants and influence product selection in an active retail setting.
• Support monthly new product rollouts, display adjustments, and visual merchandising for fabrics, wallcoverings, trims, and furniture displays at the High Point showroom.
• Receive, unpack, inspect, and display incoming product shipments; maintain accurate inventory guides and execute weekly discontinued product removals.
• Welcome visiting interior designers and students, assist with project scheming, scan samples/visitors via internal systems (Oracle), and assist with basic quotes and order placement.
• Participate fully in pre‑market setup, floor merchandising, visitor tracking, and post‑market breakdown during the twice‑annual High Point Furniture Market (Spring and Fall).
• Straighten, organize, and refresh fabric, carpet, wallcovering libraries and furniture displays; handle claims for damages and maintain accurate sample location records.
• Assist interior designers with project schemes, quote requests, and order tracking; utilize CRM to log designer inquiries and route complex quotes/leads to outside sales reps.
• Host product knowledge sessions for FLS staff; conduct showroom tours for design students/groups; assist with regional designer events and community outreach.
• Perform daily showroom open/close procedures on High Point days; log memo/sample checkouts; track visitor databases; maintain clean, well‑supplied workspace and sample areas.

Job Requirements & Qualifications

• Minimum of 2–3 years of professional experience in retail home furnishings sales, interior design, customer service, or showroom management.
• Bachelor’s degree in Interior Design, Business, Marketing, or a related field preferred.
• Strong color and design sensibility with demonstrated ability to scheme interior design projects.
• Excellent verbal and written communication skills; comfortable presenting to and training group audiences.
• Proficient with Google Suite and CRM software.
• Physical ability to stand, walk, reach, lift, and move home furnishing items/samples in an active showroom and retail environment.

Schedule

Full‑time, in‑person commitment split between Furnitureland South (4 days per week) and the High Point showroom (1 day per week). Includes Fridays and Saturdays, with willingness to work extended hours during the twice‑annual High Point Furniture Markets.