Brand Advocate Position in Canton, Georgia

Canton, Georgia

About the role

As a Brand Advocate at Cellairis, you will perform customer conversion sales at the store entry doors. Your role is to entice walk-by customers with free products to encourage them to visit the store and commit to a purchase. Using the AIDA model (attention, interest, desire, action) based scripts, you will persuade customers to show their broken phones, receive a repair quote, or join our mailing list. Your goal is to drive customers to the Cellairis counter by making them aware of special offers.

Responsibilities

• Engage walk-by customers with free products to drive them into the store.
• Use AIDA-based scripts to attract customer attention, interest, desire, and action.
• Encourage customers to show their broken phones, receive repair quotes, or join the mailing list.
• Persuade customers to visit the Cellairis counter to receive free goods or services by agreeing to participation terms.

Requirements

• Excellent communication skills, highly energetic, and approachable.
• Genuine customer service skills and ability to develop relationships with clients.
• Ability to stand for long periods and lift 25 lbs.
• Own reliable transportation and a valid driver’s license.
• Professional appearance.
• Manageable commute (Cellairis reserves the right to determine acceptable commute distance).

Qualifications

• Retail experience recommended but not required: 1-3 years in a retail sales environment.
• Proven ability to meet and exceed sales goals.
• Sampling selling experience is a plus.

Core Competencies

• Outgoing and approachable.
• Persuasive personality with proven sales skills.
• Determined, self-motivated, and results-oriented.
• Persistent in nature with the ability to turn objections into leads.

Attitude & Personality

• Drive and Urgency: High energy and initiative to drive customers to the store and generate sales. Ability to memorize scripts and use them naturally with high energy. Recognize and capitalize on sales opportunities.
• Attitude: Positive and open attitude that positively affects team members. Open to coaching and new techniques. Never discouraged and always moving forward.
• Genuine Customer Service: Genuine concern for customers and thorough knowledge of the Customer Service Guide.

Physical Requirements

• Ability to stand for long periods of time.
• Ability to lift 25 lbs.

Disclosure

Candidates must have their own (not public) means of transportation and a manageable commute. All candidates are subject to reference checks, background checks, credit checks, drug screens, skills assessments, personality assessments, and language proficiency testing. Cellairis is a smoke-free work environment.