Branch Warehouse Associate

For 110 years, Industrial Supply has built its reputation on dependable service, strong customer relationships, and people who take pride in doing the job right. As we celebrate our 110th anniversary, we're proud of the company we've built and the employees who have made that success possible. Our branch teams play an important role in serving customers every day, and we're looking for another dependable team member to join our Rock Springs, Wyoming branch.

About the Role

Industrial Supply is looking for a dependable, customer-focused Warehouse & Customer Service Associate to support the day-to-day operations of our Rock Springs branch. This is a hands-on position with plenty of variety. You'll work with inventory, fulfill orders, interact directly with customers, make deliveries, and become an important part of the branch team. Because Rock Springs is a branch operation, teamwork matters. We're looking for someone who is willing to learn different parts of the business, jump in where needed, and take pride in providing customers with accurate orders and great service.

Responsibilities

• Warehouse & Inventory
  • Receive incoming shipments and safely unload products.
  • Verify incoming products and quantities against purchase orders, sales orders, and other documentation.
  • Stock products accurately in designated racks, shelves, and bins.
  • Maintain organized inventory locations so products can be found quickly and accurately.
  • Pick products to fulfill customer orders.
  • Pack, label, and stage orders for customer pickup, shipment, or delivery.
  • Review customer orders, work orders, shipping documents, and other paperwork to ensure order accuracy.
  • Assist with loading and unloading products and pallets.
  • Help maintain accurate inventory by paying attention to product numbers, quantities, and locations.
• Customer Service
  • Greet and assist walk-in customers in a friendly and professional manner.
  • Help customers with orders, pickups, and general product needs.
  • Work with other branch employees to make sure customers receive accurate and timely service.
  • Communicate clearly with customers regarding orders and deliveries.
  • Help resolve questions or issues by involving the appropriate team member when needed.
  • Represent Industrial Supply professionally in every customer interaction.
• Local Deliveries
  • Make local customer deliveries as needed.
  • Load and organize customer orders for safe and efficient delivery.
  • Verify products and quantities before leaving the branch.
  • Deliver orders according to customer instructions and company procedures.
  • Provide friendly, professional service at customer locations.
  • Perform routine vehicle inspections and report maintenance or safety concerns.
  • Help keep company delivery vehicles clean, safe, and well maintained.
  • Follow all applicable driving, safety, and regulatory requirements.
• Keep the Branch Running
  • Keep the warehouse clean, safe, and organized.
  • Help teammates complete customer orders.
  • Assist with inventory and branch projects.
  • Provide coverage in different areas of the operation.
  • Take on additional responsibilities or special projects assigned by the Branch Customer Service Lead.

Requirements

We're Looking For Someone Who Is

• Dependable and committed to good attendance.
• Friendly and comfortable working directly with customers.
• Detail-oriented and committed to getting orders right.
• Able to communicate effectively with customers and coworkers.
• Self-motivated and able to stay productive without constant supervision.
• Organized and able to manage multiple responsibilities.
• Willing to learn and take on different tasks.
• Comfortable working independently and as part of a team.
• Safety-minded and responsible when handling products, equipment, and company vehicles.
• Someone coworkers and customers can count on.

Qualifications

Helpful, But Not Required

• Previous warehouse experience, including receiving, stocking, picking, or packing.
• Customer service or counter sales experience.
• Experience in industrial supply, construction supply, automotive parts, distribution, retail, or a similar environment.
• Familiarity with sales or order-processing systems.
• Previous delivery experience involving direct customer interaction.

Don't have industrial distribution experience? That's okay. If you're dependable, willing to learn, comfortable helping customers, and take pride in doing accurate work, we encourage you to apply.

Physical Requirements

This is an active, hands-on position that requires regular movement throughout the workday. Employees Must Be Able To

• Lift and carry products weighing up to 50 lbs.
• Load and unload products and pallets.
• Regularly stand, walk, bend, reach, lift, and move products.
• Safely move and organize inventory throughout a warehouse environment.
• Perform warehouse responsibilities throughout the workday.
• Safely and legally operate a company delivery vehicle when making customer deliveries.

Why Join Us

For 110 years, Industrial Supply has succeeded by building strong relationships, providing dependable service, and having employees who take care of our customers and each other. At our Rock Springs branch, you'll have the opportunity to learn several parts of the business rather than being limited to one responsibility. You'll work with inventory, fulfill orders, interact directly with customers, make deliveries, and become an important part of the branch team. We're looking for someone who wants to work hard, learn, contribute, and become a person our customers and team can depend on.