Branch Trainer - Charlotte, NC

We need to output HTML fragment with sections: headings using

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. The posting includes summary (could be About the role), essential duties (Responsibilities), competencies (maybe Skills), qualifications (Qualifications), other qualifications maybe also part of Qualifications, certificates etc. There's no explicit Pay, Benefits, Schedule not mentioned, so we should not include those sections. Also we must not repeat job title as heading. No metadata like Job ID. Remove boilerplate. We need to preserve all substantive info, not invent or summarize away detail. Use

• for any list of duties/requirements/benefits, and

  for prose. We need to decide sections: About the role (summary), Responsibilities (essential duties), Skills (competencies), Qualifications (qualifications + certificates + other qualifications). Possibly also "Physical Demands" but not in allowed headings list; we could maybe include as a section but not in allowed list? The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those as examples. Probably we should stick to those. Physical demands maybe could go under Qualifications? But it's separate. Might be better to include as a separate section with heading like "Physical Demands" but not in list; but instruction says use those headings for section headings (e.g...). It may be okay to add other headings if needed, but safer to include only those that have content. Physical demands is substantive; we could include under a heading like "Physical Demands" but not in the list; risk of violating instruction? The instruction: "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies those are the allowed headings; we should not create others. So we need to map physical demands into one of those sections, maybe Qualifications or Requirements. Could put under Qualifications as a subsection? But we need to use

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    under Qualifications after other content. Similarly "Other Qualifications" could be part of Qualifications. Thus sections: About the role (summary), Responsibilities (essential duties), Skills (competencies), Qualifications (qualifications + certificates + other qualifications + physical demands). No Benefits, Pay, Schedule. We must not include filler like "commensurate with experience". Not present. We need to preserve all substantive info: summary text, essential duties list (many items), competencies list, qualifications list (including certifications, language skills, math skills, reasoning ability, computer skills, certificates, other qualifications), physical demands. We need to format as HTML fragment. We'll produce:

    About the role

    Plans, schedules, coordinates, facilitates, and presents training focused on providing the highest quality security personnel for the accounts supported by the Branch Office. Assists with onboarding and personnel recordkeeping for new hires and current employees.

    Responsibilities

    • Coordinates and conducts all instructor-led training for both internally and externally developed programs, including, but not limited to, Initial Security Officer Training (ISOT) program, re-training programs, annual In-Service Training, firearms, use of force, less-than-lethal weapons, safety, and orientation.
    • Specialized training sessions and all other instructor-led training for security officers and security supervisors within the branch/organization.
    • Participates as a subject-matter expert with respect to training certifications to provide updates to new and existing training content, give guidance to new and existing officers, and inform the Director of Learning & Development of new training requirements, best practices, and techniques.
    • Works with all local HR and Operations team members to communicate licensing and training requirements, including but not limited to security license status, training certification expiration, past due training, and upcoming training schedule.
    • Works with local HR and Operations team to schedule new-hire training classes around business needs.
    • Works with all levels in the organization to identify, analyze, and solve problems and creates opportunities for continuous improvement.
    • Facilitates other individual training, group instruction, demonstrations, meetings, and workshops for internal and external customers, as directed by the General Manager, Regional Vice President, or Director of Learning and Development.
    • Tests trainees to measure progress and evaluate the effectiveness of training.
    • Mentors and reports on the progress of new employees under guidance during training periods to the Branch Human Resources Manager, RVP, or General Manager.
    • Maintains training, licensing, and compliance records by accurately entering all training and licensing information into the Learning Management System and works with Learning & Development to correct any discrepancies.
    • Supports recruiting activities within the branch and delivers drug screening, orientation, and onboarding paperwork to new employees.
    • Oversees all uniform orders, assignments, exchanges, or reimbursements while maintaining uniform room cleanliness and inventory.
    • Maintains confidentiality of all information and data.
    • Will travel as needed to provide required training to officers and officer candidates, usually up to 50% of the time.
    • Other responsibilities as assigned by the General Manager, RVP, or Director of Learning & Development.

    Skills

    • Problem Solving - identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations.
    • Project Management - develops project plans; coordinates projects; communicates changes and progress.
    • Technical Skills - assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
    • Interpersonal Skills - focuses on solving conflict, not blaming others; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas; experiments with new practices/concepts with the Director of Learning and Development.
    • Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
    • Written Communication - writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.
    • Teamwork – balances team and individual responsibilities; exhibits objectivity and openness to others' views; offers and welcomes feedback; contributes to building a positive team spirit; promotes teamwork; puts success of team above own interests; capable of building morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
    • Diversity - shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes and complies with a harassment-free environment; fosters the theory of building a diverse workforce and business relationships.
    • Ethics - treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
    • Organizational Support – follows reporting policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
    • Strategic Thinking - develops strategies to achieve organizational goals; understands the organization's strengths & weaknesses.
    • Judgment - displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; makes timely decisions.
    • Planning/Organizing - prioritizes and plans work activities; uses time efficiently; sets goals and objectives.
    • Professionalism - approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
    • Quality - demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; participates in the company quality improvement process.
    • Safety and Security - observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
    • Adaptability - adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events.
    • Attendance/Punctuality - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
    • Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
    • Initiative - volunteers readily; undertakes self-development activities; looks for and takes advantage of opportunities; asks for and offers help when needed.
    • Innovation - displays original thinking and creativity; meets challenges with resourcefulness; presents ideas and information in a manner that gets others' attention.

    Qualifications

    Must have:

    • Current NC PPSB armed/unarmed guard card
    • Current NC PPSB unarmed instructor certification
    • Armed NC PPSB instructor preferred
    • Armed/Unarmed South Carolina SLED instructor preferred along with NC PPSB instructor certs
    • Minimum high school diploma or equivalent required. Some college education or business classes are desirable.
    • Minimum 1 – 2 years of professional-level experience required. Prior experience in the fire service, security industry, law enforcement, or the military is highly desired.
    • Experience in security operations or other functions of the security industry is a plus.
    • Surrounding state certifications preferred.

    Language Skills

    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using the English language. Ability to write reports, internal business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Mathematical Skills

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to apply concepts of basic algebra and geometry.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, the Branch Training Manager should possess intermediate to advanced skills in Microsoft Office software, including Word, Excel, Outlook, and PowerPoint, and should have a working knowledge of Internet programs and learning management systems.

    Certificates, Licenses, Registrations

    • Valid Driver's License
    • State Security Instructor/Trainer License
    • NRA Instructor Certification
    • Less-Than-Lethal Weapons (OC Spray, Baton, Handcuff, and Unarmed Self-Defense) Instructor Certification
    • CPR/AED First Aid Instructor Certification
    • Surrounding states certifications preferred

    Other Qualifications

    • State Security Instructor/Trainer License (if applicable); NRA Instructor Certification. Less-Lethal Weapons (OC Spray, Baton, Handcuff, and Unarmed Self-Defense) Instructor Certification.
    • An energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines. Must be highly organized and able to keep on track with the required information available at all times.
    • Ability to