Branch Support Specialist (Office Specialist 2) - Oregon City

About the role

The Oregon Department of Justice’s Division of Child Support (DCS) is seeking a Branch Support Specialist (Office Specialist 2) for their Oregon City office. This position requires a friendly, helpful, organized, and judgmental individual who can provide excellent customer service and support to Oregon’s child support program.

Primary Duties

• Receive calls and visitors, forward calls to Oregon Child Support Program staff as appropriate.
• Provide customer service/reception, screen telephone calls, assist walk-in customers and visitors, answer general information questions, and access and narrate computerized child support files when appropriate.
• Process outgoing mail, open and distribute incoming mail, upload and associate documents to the web-based child support case management system.
• Develop, draft, and revise office procedures as needed.
• Attend team meetings, take notes, and prepare minutes in a draft form for editing and approval.
• Cook up and coordinate scheduling of conference rooms.
• Find, interpret, and apply laws, rules, policies, and procedures that apply to this position in the Oregon Child Support Program.
• Provide technical assistance and administrative related tasks to support team and management.
• Review and respond to inquiries about the status of cases assigned to the office.
• Other duties as assigned.

Required Experience

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
• An associate degree in any field.
• An equivalent combination of education and experience.

Desired Skills, Experiences, And Attributes

• Ability to accurately keyboard 45+ wpm.
• Professional experience working collaboratively with a team and strong interpersonal skills.
• Ability to maintain professional composure, tact, and friendliness while working with Oregon Child Support Program staff and dealing with public who may be irate, hostile, or emotionally distraught.
• Proficiency in the use of computers, including Microsoft Office Suite and the ability to learn and effectively utilize specialized software applications.
• Experience with working independently, prioritizing own work and meeting time sensitive deadlines, at times with little notice and frequent interruptions.

Benefits

• Vacation, sick leave, 11 paid holidays a year, and special days off.
• Excellent medical, dental, and vision benefits.
• Pension and retirement programs.
• Peer and management support, and representation by the Service Employees International Union (SEIU).
• Opportunity to expand your professional skills.

Application Process

To apply, visit the WorkSource Oregon website and follow the instructions to upload your resume and cover letter. For assistance, visit the WorkSource Oregon website. Applicants from diverse backgrounds are encouraged to apply.