Branch Supervisor - Frisco, TX

Job Summary

Responsible for supervising the daily workflow in the operations segment of the Branch while delivering exceptional customer service to external and internal customers. Performs a wide range of Client Services Representative functions and provides exceptional customer service. Ensures compliance with Bank regulations, policies and procedures. Provides approvals, coaching and guidance to Client Service Representatives. Researches and resolves customer inquiries. Prepares managerial reports.

ESSENTIAL FUNCTIONS

• Supervises, oversees and monitors daily Teller, New Accounts, Wire & Remittance functions by assigning work, answering questions, reviewing work, providing approvals, solving problems, and handling complex transactions.
• Performs branch certifications and gathers records and documentation as needed for both internal audits and regulatory exams.
• May be required to open a cash drawer during peak times or staff shortages.
• Affords assistance to Branch Management in the scheduling and planning of staff work schedules to ensure proper branch coverage, high quality services, and effective use of resources.
• Ensures employees take meal and rest periods and assists in the monitoring and controlling of staff overtime.
• Functions as join cash custodian and follows dual control processes in order to secure cash.
• Reviews and approves all transactions within the Branch Supervisor authority limits; refers transactions above the Supervisor’s authority to the Branch Manager or AVP Operations Administrator for approval.
• Identifies, communicates and addresses inconsistencies in procedures and practices to improve consistent service delivery.
• Routinely reviews requirements with staff to ensure proper procedure, audit and compliance requirements are met.
• Maintains proper security controls regarding currency and negotiable instruments.
• Reviews reports in order to adequately identify and report all cash transactions and monetary purchases as required by the bank’s BSA/AML reporting and recordkeeping procedures.
• Remains abreast of Bank regulations and implements appropriate policy and procedure changes as instructed by Operations.
• Maintains a strong knowledge of BSA/AML requirements; monitors cash transactions and prepares CTRs for submission; monitors cash, remittance and deposit transactions for suspicious activity and reports the same to the Branch Manager or Operations Administrator.
• Ensures loan and Trade Finance activities in the Branch are processed timely. Prepares and or delegates necessary paperwork for transactions; assists the Note Department by posting loan payments; prepares monthly and other managerial reports as required.
• Ensures compliance with Federal and State Regulations including the Bank Secrecy Act, AntiMoney Laundering Act, USA PATRIOT Act, and OFAC laws and their implementing regulations.
• Supports Bank compliance efforts by completing required compliance training and ensuring that employees complete their training in a timely manner.
• Adheres to and complies with all United States Federal and State Regulations including the Bank Secrecy Act, AntiMoney Laundering Act, USA PATRIOT Act, and OFAC laws and their implementing regulations.
• Performs duties to ensure proper identification and information gathering of all parties subject to SBIC’s Customer Information Program (CIP) and Customer Due Diligence Programs.

REQUIREMENTS

• Associate’s degree in business administration or equivalent.
• Minimum 2 years cash handling and sales in financial services or training; or equivalent combination of education and experience.
• Minimum 1 year supervisory experience.
• 5% travel of the time.
• Must be able to work every other Saturday or as required.

SKILLS AND KNOWLEDGE

• Knowledge of Federal Banking Regulations relating to customer deposit accounts.
• Effective written and verbal communication skills.
• Must be PC Proficient (Microsoft Office Suite).
• Ability to analyze and interpret data contained in documents, reports, spreadsheets, presented on both paper and electronically.