Branch Supervisor - Eau Claire South

About the role

Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. As a Branch Supervisor, you’ll inspire and mentor team members, drive branch growth, and ensure exceptional service for our Members every day. Our core values — making a difference, doing the right thing, making it easy, being caring, friendly, nice, and respectful, and taking ownership — guide everything we do.

Why Royal?

• Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
• Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.
• Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
• Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged.
• Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work.

Responsibilities

• Lead and maintain an engaged, high-performing team dedicated to improving the financial wellness of our members.
• Assist the Branch Manager II with the overall operation of one or more branch locations.
• Ensure the branch and/or specific department meets organizational, financial, operational, service, and growth goals.
• Oversee functions of the branch Teller and/or Member Account Representative (MAR) operations.
• Assist Branch Manager II by supervising, mentoring, and working at other designated offices and locations as directed.
• Act as overall branch leader in the absence of the Branch Manager.
• Assist in managing all office channels; provide leadership in managing team members, SLA agreements, and ongoing change while leading and supporting Net Promoter Score (NPS) initiatives throughout the office.

Compensation

$65,582–$75,420 annually (candidates with significant related experience may be higher).

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 5% 401(k) employer match
• Paid family and sick leave
• Vacation and sick time accruals
• Childcare reimbursement
• Tuition and student loan debt assistance
• Pet insurance
• And much more

Requirements

• High School Diploma or Equivalent
• Two years working in financial services, including a minimum of one year combined experience working with new accounts, loans and loan processing or equivalent loan related experience
• One year leadership experience or equivalent leadership training
• Must be bondable upon hire
• Valid Driver’s License and insured vehicle
• Must obtain Notary Seal

Skills

• Demonstrates strong leadership and coaching abilities, fostering an engaged and high-performing team through ongoing development and feedback
• Proficient in using digital solutions and technology devices (tablets, smartphones, PCs, laptops) and has a basic understanding of Microsoft Office products
• Exceptional communication skills, able to build rapport, confidently engage with members, and provide clear, supportive guidance to team members
• Applies business acumen and strategic focus to drive branch growth, manage change, and support continuous improvement initiatives
• Adapts quickly to changing circumstances, demonstrates resilience, and motivates others to embrace new challenges and opportunities

Preferred qualifications

• Associate's Degree in Business, Accounting or Finance
• Prior supervisory experience
• Previous Royal Credit Union experience
• FiCEP Certification (CUNA Financial Counseling Certification Program) or other approved financial counseling certification

Schedule

Full-time, working approximately 40 hours per week. Hours and shifts vary between 9:45 am–6:15 pm Monday through Friday with additional hours as needed. This position is located at the Eau Claire South office.

Training

Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00 am–4:30 pm on Monday and Tuesday during their first week of employment. Out-of-town learners will be reimbursed costs related to travel and lodging. Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization.