Branch Supervisor
Hudson Valley Credit Union · Brewster, NY · 2 days ago
FinanceFull-time
Responsibilities
- Interview, hire and develop employees.
- Build employee engagement through consistent communication, coaching and reinforcement of organizational values and modeling of critical behaviors.
- Utilize HVCU’s coaching and development tools to provide consistently meaningful feedback to employees.
- Supervise the day-to-day activities of the branch, modeling the highest level of member service while processing transactions and resolving potential member issues.
- Ensure standard operating procedures are being followed and provide guidance and training to branch employees to resolve operational issues, exceptions and adjustments.
- Set clear expectations to deliver high quality service leveraging the HVCU Sales & Service model to promote the Credit Union’s products and services and support branch profitability.
- Submit annual budget recommendations to the Branch Manager.
- Coach staff to expand the use of alternative digital delivery systems by explaining the merits of other systems such as Online Banking, Bill Pay and Contact Center.
- Adhere to all Credit Union policies, procedures, and regulatory agency requirements.
- Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge.
- Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises.
- Perform additional duties and special projects as assigned.
Qualifications
- A High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required.
- NYS Notary Public licence following 6 months achievement of independence on the job required.
- Registration with the National Mortgage Licensing System and Registry (NMLS) required.
- Minimum 2 Years Teller or cash handling experience in a financial institution or retail environment required.
- Minimum 1 Year Supervisory or leadership experience in a financial institution or retail environment preferred.