Branch Supervisor - Branch Location to be determined

Join our team and begin writing your next success story with Jovia Financial Credit Union. We are a not-for-profit organization focused on what’s best for our members, not profits. With over 85 years of brighter banking, Jovia combines service and value with modern convenience. We have more than $4 billion in assets, 240,000 members, and 500+ employees, fostering a culture of fun, fulfillment, advancement, and development.

About the role

As a Branch Supervisor, you will provide coaching, training, and mentoring to all employees while ensuring high-level member satisfaction, quality service, and achievement of sales, service, and quality goals. You will confidently communicate with staff and members, open as an MSR or teller as needed, and serve as a resource for coworkers with expertise on products, services, policies, and procedures.

Responsibilities

• Provide consistent coaching, training, and mentoring to all employees.
• Ensure high-level member satisfaction, quality service, and achievement of all goals (sales, service, and quality).
• Confidently and competently articulate and communicate with staff and members.
• Open as MSR or teller as needed.
• Sell and process applications for consumer accounts, IRAs, business accounts, and all real estate loans, including mortgages.
• Function as a resource for all coworkers, possessing subject matter expertise on products, services, policies, and procedures.
• Proactively educate members on utilizing available access channels, including ATM network, mobile and online banking, remote deposit, and shared branch services.
• Utilize conversational sales training and techniques to identify needs, leverage opportunities, and deepen relationships by proactively cross-selling products and services.
• Each employee in a Branch Supervisor capacity who acts as a mortgage loan originator must be registered with the NMLS Registry (National Mortgage Licensing System).

Requirements

• Bachelor’s degree or minimum three years of relevant work experience with one year in a managerial or supervisory capacity.
• Corporate appearance and positive professional attitude and image.
• Good administrative and organizational skills.
• Knowledge of savings regulations (federal and state).
• Strong written and verbal communication skills.
• PC literate; proficiency in Microsoft Word, Excel, and Outlook.
• Successful completion of training certification process for IRAs, business accounts, and all real estate loans, including mortgages.
• Results-oriented, self-starter with consistent performance in achievement of goals (sales, service, and quality).
• Ability to lead, motivate, and influence others.
• Holds Notary Public license.
• Proficient in all software packages used in the department to resolve daily issues and recommend system updates.

Benefits

• Competitive compensation with paid training.
• Engaged managers who value your input, provide transparency, and offer coaching for success.
• Professional development with growth opportunities and a supportive learning environment.
• A friendly, inviting work culture filled with social activities that inspire creativity and collaboration.
• Retirement benefits, featuring a 401(k) with a generous match plus a defined pension plan.
• Comprehensive benefits including medical, dental, and vision coverage.
• Employee Activity Groups that foster a sense of belonging and teamwork.
• Tuition reimbursement and school loan repayment plans for full-time employees.
• Gym reimbursement and employee wellness time off to support health and wellness.
• Flexible PTO options, including vacation payout and sick time incentive payouts.
• Discounts on employee loans to help create financial success.
• Supplemental benefits such as pet insurance, legal plan, and AFLAC plans.