Branch Supervisor

About the role

The Branch Supervisor is responsible for supervisory and administrative functions, assisting the teller area, and providing quality customer service in conformance with all established Bank policies, strategies, and procedures.

Responsibilities

• Provide supervision and assistance to assigned staff by the organization's policies and procedures.
• Assist employees, as necessary.
• Understand, explain, and cross-sell products and services of benefit to the customer.
• Maintain current knowledge of all Bank products and services.
• Empower staff through mentoring, coaching, and training.
• Perform a variety of customer service duties.
• Open and close accounts and process a wide variety of transactions.
• Respond to customer inquiries.
• Assume responsibility for various department functions.
• Admit customers to the safe deposit box vault area.
• Maintain current knowledge of passbook loans for underwriting and approval.
• Accept line of credit (CheckProtec) applications.
• Execute wire transfers of funds.
• Verify wires entered by another employee.
• Process credit card applications.
• Aid customers with Official check and Teller’s check inquiries.
• Search for the status of a check.
• Obtain copies of cleared checks.
• Place stop payments.
• Reissue checks.
• Assist customers with IRA transactions.
• Control vault activity.
• Maintain adequate quantities of cash and coins.
• Order cash for the branch.
• Maintain inventory of Official and Teller’s checks.
• Maintain inventory of Card@Once cards.
• Balance ATM.
• Perform daily branch consolidation/settlement duties.
• Acknowledge opportunities to generate referrals to other areas of the bank.
• Exhibit excellent customer service and actively participate in the Your Bank Rewards Referral Program.
• Maintain and encourage an ongoing sales culture within the branch.
• Attend sales, service, and product training sessions regularly.
• Adhere to Bank’s dress code policy.
• Participate in community activities representing Dedham Savings.
• Perform all duties by prescribed regulatory compliance guidelines.
• Ensure compliance with established security procedures as well as cash handling procedures.
• Adhere to audit and regulation policies and procedures and complete annual training on all required regulations, including Regulation CC, AML/BSA, and GLB/Privacy.
• Enable the branch to meet yearly goals.
• Complete all internal Bank training as assigned and required.

  Qualifications

  • High school diploma or general education degree (GED).
  • Previous experience with customers including at least two to three years in a teller position.
  • Strong organizational and customer service skills.
  • Demonstrated supervisory ability.
  • Basic knowledge of bank products and services.
  • Intermediate typing skills.
  • Intermediate math skills.
  • Exceptional verbal, written, and interpersonal communication skills.
  • Ability to use Microsoft Word and Excel proficiently.
  • Ability to write professional, clear, concise correspondence to internal and external recipients.
  • Ability to troubleshoot any issues.
  • Ability to place service requests if necessary.
  • Ability to perform daily branch consolidation/settlement duties.
  • Ability to oversee the daily activities of the assigned branch.
  • Ability to open and close the branch.
  • Ability to admit customers to the safe deposit box vault area.
  • Ability to maintain current knowledge of passbook loans for underwriting and approval.
  • Ability to accept line of credit (CheckProtec) applications.
  • Ability to execute wire transfers of funds.
  • Ability to verify wires entered by another employee.
  • Ability to process credit card applications.
  • Ability to assist customers with Official check and Teller’s check inquiries.
  • Ability to search for the status of a check.
  • Ability to obtain copies of cleared checks.
  • Ability to place stop payments.
  • Ability to reissue checks.
  • Ability to assist customers with IRA transactions.
  • Ability to control vault activity.
  • Ability to maintain adequate quantities of cash and coins.
  • Ability to order cash for the branch.
  • Ability to maintain inventory of Official and Teller’s checks.
  • Ability to maintain inventory of Card@Once cards.
  • Ability to balance ATM.
  • Ability to perform daily branch consolidation/settlement duties.
  • Ability to acknowledge opportunities to generate referrals to other areas of the bank.
  • Ability to exhibit excellent customer service and actively participate in the Your Bank Rewards Referral Program.
  • Ability to maintain and encourage an ongoing sales culture within the branch.
  • Ability to attend sales, service, and product training sessions regularly.
  • Ability to adhere to Bank’s dress code policy.
  • Ability to participate in community activities representing Dedham Savings.
  • Ability to perform all duties by prescribed regulatory compliance guidelines.
  • Ability to ensure compliance with established security procedures as well as cash handling procedures.
  • Ability to adhere to audit and regulation policies and procedures and complete annual training on all required regulations, including Regulation CC, AML/BSA, and GLB/Privacy.
  • Ability to enable the branch to meet yearly goals.
  • Ability to complete all internal Bank training as assigned and required.

    Skills

    • Basic knowledge of the banking and financial services industry including federal laws and regulations.
    • Willingness to gain new knowledge and technical skills.
    • Intermediate typing skills.
    • Intermediate math skills.
    • Exceptional verbal, written, and interpersonal communication skills.
    • Ability to use Microsoft Word and Excel proficiently.
    • Ability to write professional, clear, concise correspondence to internal and external recipients.
    • Ability to troubleshoot any issues.
    • Ability to place service requests if necessary.
    • Ability to perform daily branch consolidation/settlement duties.
    • Ability to acknowledge opportunities to generate referrals to other areas of the bank.
    • Ability to exhibit excellent customer service and actively participate in the Your Bank Rewards Referral Program.
    • Ability to maintain and encourage an ongoing sales culture within the branch.
    • Ability to attend sales, service, and product training sessions regularly.
    • Ability to adhere to Bank’s dress code policy.
    • Ability to participate in community activities representing Dedham Savings.
    • Ability to perform all duties by prescribed regulatory compliance guidelines.
    • Ability to ensure compliance with established security procedures as well as cash handling procedures.
    • Ability to adhere to audit and regulation policies and procedures and complete annual training on all required regulations, including Regulation CC, AML/BSA, and GLB/Privacy.
    • Ability to enable the branch to meet yearly goals.
    • Ability to complete all internal Bank training as assigned and required.

      Benefits

      At Dedham Savings, we offer a competitive benefits package including Medical, Dental, Vision, Flexible Spending, Tuition Reimbursement, Childcare Subsidy Reimbursement, Retirement, Life Insurance, and many other benefits. We are committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws. We strive to foster a culture where every voice is valued and where employees have a sense of belonging and connection with each other. We are dedicated to creating a work environment that understands, supports, and welcomes diverse perspectives and backgrounds.

      Pay

      The pay range for this position is $22.90 to $26.62 per hour and is the lowest to highest hourly rate Dedham Savings in good faith believe we would pay for this role at the time of this posting. The Bank may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the posted range will be based on several factors including, but not limited to, relevant education, qualifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.