Branch Supervisor

Responsibilities

• Assist with hiring, training, and managing a team of direct reports including office support, Dispatchers, and CDL Drivers.
• Assist with assigning and monitoring clerical and administrative responsibilities and tasks among office staff.
• Allocate available resources to enable successful task performance.
• Co-ordinate office staff activities to ensure maximum efficiency.
• Assist with assigning or delegating responsibilities to employees within the department.
• Design and implement office policies and procedures.
• Oversee adherence to office policies and procedures.
• Analyze and monitor internal processes.
• Implement procedural and policy changes to improve operational efficiencies.
• Work with the Director of Operations and the Finance Department regarding the budget and financial plan for the department.
• Prepare forecasting of budgets annually to set goals and expectations.
• Promote products and maintain the coordination with sales personnel.
• Develop, implement, and review goals for non-increasing sales, growth, and profitability.
• Provide leadership and vision to the organization by assisting with the development of long-range and annual plans, and with the evaluation and reporting of progress on plans.
• Collaborate with suppliers to ensure all allocations are met and request additional product if needed.
• Responsible for plant, warehouse, facility, and equipment associated with Branch.
• Responsible for the maintenance and cleanliness of plant, warehouse, facility, and equipment associated with Branch.
• Responsible for rolling assets associated with branch including but not limited to Tankwagons, Transports, Trailers, Service Trucks etc.
• Onboard drivers and provide clear guidance on dress attire, proper use of uniforms, safety boots, and PPE.
• Coordinate exemption requests when drivers experience long lines or loading, and customer supply is exhausted.
• Maintain driver performance and compliance with all applicable DOT laws, manage driver performance through camera system, and provide coaching and feedback.
• Aid in maintaining files for driver quarterly reviews and safety bonuses.
• In the event of a fuel shortage and a blanket driver exemption notification is provided by the State to exceed the daily hours, assist with coordinating with Marketing Manager and Dispatchers to disseminate deliveries to Drivers to meet customer needs and communicate with management and the Safety Department to ensure Driver safety.
• Maintain and uphold customer relationships to maximize profitability.
• Resolve customer's complaints and inquiries.
• Communicate and enforce all safety and security issues for the Branch, including the property and vehicles.
• Report and process all employee and/or customer incidents or unsafe acts in accordance with policy and procedure.

Qualifications

• Minimum of 5 - 7 years of management experience along with planning and financial oversight, designing and managing operating budgets, personnel management, including hiring, and evaluation.
• Bilingual an asset, English and Spanish.
• Proven skills in business and financial management.
• Excellent verbal and written communication skills.
• Proven ability to cope with conflict, stress, and crisis situations.
• Knowledge of Microsoft Office.
• Strong analytical skills and the ability to recognize opportunities to improve the business results and/or profitability.
• Record of success driving an efficient and profitable department.
• Proven ability to understand the needs of business accounts and convert those needs into sales.
• Ability to travel to meet business demands.