Branch Supervisor
About the role
About Industrial Supply For 110 years, Industrial Supply has built its reputation by taking care of customers, supporting its employees, and providing the products and service businesses depend on every day. As we celebrate our 110th anniversary, we're proud of our history and focused on what comes next. We're looking for a strong, dependable leader to help us continue growing and serving customers from our Gillette, Wyoming branch.
Job Summary Industrial Supply is looking for a hands-on Branch Supervisor to lead the day-to-day operations of our Gillette branch. You'll oversee warehouse operations, inventory, order fulfillment, deliveries, customer service, and employee performance while working closely with our sales team to take care of customers. This is a working supervisor role. We're looking for someone who can lead the team while also jumping in and helping with daily branch operations when needed.
Responsibilities
- Lead daily branch operations, including warehouse, inventory, order fulfillment, deliveries, and customer service.
- Supervise, coach, and support branch employees.
- Set clear expectations for safety, accuracy, productivity, and customer service.
- Oversee receiving, stocking, picking, packing, and delivery activities.
- Maintain accurate inventory and help resolve inventory discrepancies.
- Coordinate with inside and outside sales teams to meet customer needs.
- Assist customers and help resolve service or order issues.
- Manage employee schedules, time records, performance reviews, and staffing needs.
- Maintain a clean, organized, and safe branch, warehouse, equipment, and vehicles.
- Ensure company procedures and safety expectations are followed.
- Step into warehouse, delivery, customer service, or VMI responsibilities when needed.
- Look for ways to improve branch efficiency, organization, and service.
Requirements
- Experience in warehouse, distribution, branch, store, or similar operations.