Branch Supervisor

About the role

We are seeking a Branch Supervisor with a passion for building professional and personable relationships with our members and team members by being attentive, actively listening and providing educated well thought out recommendations. As a Branch Supervisor, you will play a crucial role in successfully handling a variety of member and team member situations with professionalism, integrity and confidentiality. This position is based at our Bettendorf, Iowa location, however regional travel to assist other branch locations may occasionally be required.

Education and Experience

• High School Diploma or equivalent; additional education in finance, business or related field is a plus
• Prior leadership within a financial institution, customer service or retail environment preferred
• Strong history of proven relationship building performance
• Exceptional member service, problem solving and decision-making skills
• Professional interpersonal communications and ability to motivate and coach the team
• Known to be reliable, dependable and responsible in all situations

Responsibilities

• Ensure branch operations run smoothly, including vault/cash drawer balancing, coin counter, cash advance machines, check scanner, debit card machine, etc.
• Develop Universal Tellers and ensure they are informed about policies, procedures and relevant topics
• Provide consistent one-on-one and observation coaching, motivate and energize the team to be successful
• Productively manage multiple tasks/projects at once and adapt within a fast-paced environment

Physical Requirements

• Standing: Remaining upright on the feet, particularly for sustained periods of time
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
• Talking: Expressing or exchanging ideas by means of the spoken word; activities where detailed or important spoken instructions must be conveyed accurately, loudly, or quickly
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction; receiving detailed information through oral communication and making fine discriminations in sound
• Finger, handle, touch: Picking, pinching, typing or otherwise working primarily with fingers; applying pressure to an object with the fingers and palm
• Lifting Demands: Up to 50 lbs
• Visual Demands: Visual acuity for preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines; using measurement devices; assembly or fabrication of parts at close distances

Pay

The pay range for this position is $18.00–$22.00/hour. Final compensation will be determined by relevant work experience, specific skills and competencies, education, certifications and internal pay equity.

Benefits

• Outstanding training and commitment to learning new skills and professional growth
• Competitive compensation
• 401(k) with company match and profit sharing
• Paid time off with paid holidays
• Life insurance
• Paid community volunteering
• Education reimbursement
• Fitness reimbursement
• Health insurance including dental and vision
• Flexible Spending Accounts & Health Savings Accounts
• Employee Assistance Program (EAP)
• Access to fitness center