Branch Specialist Technical Support

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive information. We need to parse the job description. Key content: - Location: Store #5413 at 90 Carando Drive, Springfield, MA 01104. (Probably part of "About the role" or maybe a short paragraph.) - Eligible for health benefits: medical, dental, vision, FSAs, disability, security, retirement and saving benefits. Additional benefits: generous time away from work package: personal leave, paid parental leave, medical leave, vacation, holidays. - Position essential to success of retail stores. - Technical Support Specialists work closely with wholesale customers to determine needs, answer questions about Sherwin-Williams products, recommend right solutions. - Also resolve customer concerns, ensure max client satisfaction, stay up-to-date with product features, maintain high quality and visual standards of products and store. - Tasked with achieving excellent customer service while consistently meeting store's sales goals. - Job duties involve contact with customers (may include minors); access to cash, payment methods, electronic equipment, personal information, store merchandise, other items of value; supervised/unsupervised. - Company determined review of criminal history necessary. - Responsibilities list: bullet points. - Qualifications: Minimum Requirements list (age, legal auth, ability to lift, willingness to work hours, tolerate paint odors, wear respirator, internal performance rating, HR Cloud eLearning). Preferred Qualifications list. - About Us: description of Sherwin-Williams purpose etc. - Process to get Started: steps (application, digital interview, in-store interview) – but instructions say remove application instructions. So we should remove the "What is the Process to get Started?" section (application instructions). Also remove compensation discussion (Pay) unless actual wage range given. There's a paragraph about compensation decisions, wage range, etc. It says "Compensation decisions are dependent...". It does not give actual numbers. It says "The wage range listed for this role takes into account..." but no actual numbers provided. Since we should not create Pay section unless posting actually states them. It mentions wage range but not actual numbers. Likely we should not include Pay section because no specific numbers. Similarly Schedule: not mentioned. - Benefits: we have health benefits and time away. So we can include Benefits section. - Skills: maybe we can infer from Preferred Qualifications (Driver's License, language, etc.) but we should not invent. We can include Skills if there is explicit list of skills. The posting includes "Ability to read, write, comprehend, and communicate in more than one language" and Spanish, etc. Also "Have previous work experience operating tinting and mixing equipment". Those could be considered skills. But we need to decide if we create a Skills section. The instruction: "Prefer a few substantive sections over many thin ones." We could combine Qualifications and Skills? But Qualifications already includes minimum and preferred qualifications. Could we put skills under Qualifications? Probably better to keep Qualifications as is (minimum and preferred). Skills section may be redundant. The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can include Skills if there is explicit skill content. There is mention of ability to read/write/comprehend/communicate in multiple languages, ability to operate tinting and mixing equipment, etc. Those are skills. So we could create a Skills section with those bullet points. But we must not invent or summarize away detail. We need to preserve all substantive information. So we need to include all details from the posting, except boilerplate, navigation, legal, EEO, application instructions. We must keep location, benefits, responsibilities, qualifications (minimum and preferred), about us (maybe as "About the role"? Actually "About Us" is company description; could be placed under "About the role" or maybe a separate section? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So "About the role" likely corresponds to the introductory paragraph about the role and location. The "About Us" company description could be considered part of "About the role"? Might be okay to put under "About the role". However we must not repeat job title as heading. So we can have

About the role

then a paragraph containing location and maybe company purpose? But the "About Us" is more about the company; still could be included. We need to decide sections: - About the role: includes location, purpose of role (essential to success, technical support specialists work with customers, etc.) plus maybe company mission? But we can keep company mission under About the role or maybe not include a separate About Us section because it's not listed as a heading option. The instruction list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings. "About the role" can include location and general description. "Responsibilities" list. "Requirements" maybe could be minimum requirements? But they also have Qualifications heading. The instruction includes both Requirements and Qualifications. Usually Requirements = minimum qualifications, Qualifications = preferred? But we have both minimum and preferred. We could put minimum under Requirements and preferred under Qualifications, or combine. However we must not create thin sections. Let's see: we have Minimum Requirements and Preferred Qualifications. So we could have

Requirements

for minimum, and

Qualifications

for preferred. That seems appropriate. - Skills: we could extract skill-based items from preferred qualifications: Driver's License, language ability, experience operating tinting and mixing equipment, etc. Also maybe "Ability to read, write, comprehend, and communicate in more than one language" and Spanish. Also "Have previous work experience selling paint and paint related products". Those could be skills or experience. But we already have Qualifications for preferred qualifications; maybe we should not duplicate. Better to keep Qualifications for both minimum and preferred, and not have Skills section. But the instruction says we can include Skills if there is real specific content. There is skill content, but we already have Qualifications covering similar. To avoid thin sections, we could omit Skills and put skill-related items under Qualifications (preferred). That would keep fewer sections. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits. Check if we need Requirements separate from Qualifications: we have Minimum Requirements (explicit). So we can put those under Requirements heading. Then Qualifications heading for Preferred Qualifications (maybe also include some other qualifications like "Must be at least eighteen (18) years of age" etc? Actually those are minimum requirements; we already put them under Requirements. So Qualifications will contain preferred qualifications. Now Benefits: we have health benefits and time away. Now we need to ensure we preserve all substantive information: location, role description, responsibilities bullet list, minimum requirements bullet list, preferred qualifications bullet list, benefits bullet list, about us company purpose? The "About Us" paragraph is not captured in any of the sections if we only have About the role (which may include location and role description). Should we include the company purpose paragraph under About the role? It is substantive and not boilerplate; it's about the company mission. We could include it in About the role paragraph after location description. That would preserve it. Now we need to remove boilerplate: navigation, legal, EEO, equal-opportunity, scam-warning, application instructions (the "What is the Process to get Started?" section), also the paragraphs about compensation decisions, wage range, etc. (since no specific numbers). Also remove the EEO statement, the VEVRAA, the fraud warning, etc. Also remove the link to benefits page? The benefits description includes a link to http://www.myswbenefits.com/ . We should keep the benefit description but maybe drop the link? The instruction says preserve ALL substantive information; the link is part of benefits info. It's a URL; we could keep it as part of the benefits paragraph. It's not boilerplate. So we keep it. Also remove the "Step 1 – Online Application" etc. Remove the "Click on “Candidates” to view benefit offerings". That's part of application instructions? It's about benefits but still part of process. Might be considered application instruction. Safer to remove that sentence. Also remove the "Qualified applicants with arrest or conviction records will be considered..." that's EEO/legal; remove. Also remove the "Sherwin-Williams is proud to be an Equal Employment Opportunity employer..." etc. Remove. Also remove the "Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment..." etc. Remove. Now we need to format. We'll output:

About the role

... location and role description and company purpose ...

Then

Responsibilities

• ... each responsibility ...

Then

Requirements

• ... each minimum requirement ...

Then

Qualifications

• ... each preferred qualification ...

Then

Benefits

• ... each benefit ...

We need to ensure we don't include any empty sections. Now let's extract the exact text. From posting: Job Description The individual selected for this role will be expected to work at Store #5413 located at: 90 Carando Drive, Springfield, MA 01104. This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays. This position is essential to the success of our retail stores. Technical Support Specialists work closely with wholesale customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Technical Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Technical Support Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. Responsibilities Ensure customer quality and service expectations are met. Assist customers in preparing paint specifications to meet product applications. Troubleshoot on-line technical problems such as correcting batches and formulation of products. Advise customers of product line changes and improvements. Maintain expertise in equipment use and surface preparation. Shade product batches using intermix system. Assist customers with product inventory control/re-ordering. Train customers on product knowledge and application methods. Evaluate product complaints and decide the best way to resolve the problem. Assist sales reps by preparing samples, panels, etc. for presentations. Coordinate technical service issues between branch, sales reps and product service room. Maintain customer technical service issues on file for follow-up. Maintain facility to S-W standards through proper maintenance, repair and housekeeping. Identify facility problems and make recommendations. Follow designated loss prevention, security and safety practices according to policy and correct or report non-compliance of appropriate procedures/policies. Must be familiar with the proper, handling, storing, labeling, cleaning up spills, disposing of