Branch Service Manager - Utilities

About the role

Ensures that all team members conduct all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears and enforces wearing proper personal protective equipment. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.

Responsibilities

• Interviewing, hiring, and training employees
• Planning, assigning and directing work
• Appraising performance
• Rewarding and disciplining employees
• Controlling all expenses, warranty and CSA costs
• Overseeing the daily operations of the Service Department on a profitable basis
• Ensuring daily communication standards are upheld between service personnel and all internal or external customers
• Working together with Product Support Group and New Machine Sales to ensure the highest level of customer satisfaction is achieved
• Maintaining a clean, orderly facility that harbors safe operation and adheres to Ring Power's standards
• Offering the best product support to the customer
• Maintaining customer relations by assuring timely and accurate quoting of repairs, notifying customers of additional repairs or changes in work status, addressing complaints and resolving within the same day
• Managing the Service Department in such a manner that both the company and its customers receive the maximum return on their investment
• Performing other duties as assigned

Requirements

• High School diploma or GED
• 7 or more years of experience
• Valid driver's license
• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers

Skills

• Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace
• Job Specific Skills: demonstrates the required depth and mastery of knowledge and skill associated with the job
• Coaching and Mentoring: inspires and empowers team members to excel, providing timely productive feedback and guidance
• Managing Change: demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness
• Communication: uses active listening skills, conveying information with the appropriate medium that is clear and easily understood
• Interpersonal Skill: anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support
• Planning and Organizing: creates realistic schedules and follows them, evaluates progress against schedule and goal
• Results Oriented: has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations
• Credibility: demonstrated concern to be responsible, reliable, and trustworthy
• Stress Management: keeps functioning effectively when under pressure and maintains self-control in the face of hostility or provocation

Qualifications

Preferred qualifications include proficiency in the use of a computer, Microsoft Office products and relevant Dealer software programs, experienced in effectively communicating with groups of people, technical knowledge of products represented by the company, prior leadership experience in a similar work environment, and safety OSHA and/or MSHA certifications and prior experience being accountable for safety in some capacity in a similar work environment.

About the company

Ring Power Corporation became a full-line Caterpillar dealer in North Florida in 1962 and has since expanded to 26 locations throughout Florida and the United States, with a strong commitment to customer service and a reputation for putting "Customers First".