Branch Service Manager - Travel I

About the role

Responsible for overseeing all branch operations and serving as a coach by leading a team in execution of sales and service objectives. The position is responsible for planning and directing all branch functions ensuring compliance, operational, and customer service expectations are met. The position is also responsible for assessing skillsets, assigning resources, and ensuring branch compliance.

Responsibilities

• Implement strategy, assess and monitor performance, motivate and manage a team to meet and exceed service and sales goals objectives as outlined by bank leadership.
• Lead, recruit, train, coach, schedule, motivate, and evaluate the work of the travel team.
• Complete weekly outside business development objectives by concentrating on commercial deposit account acquisition with warm prospects, existing customers, and centers of influence.
• Track weekly progress via CRM (customer relationship management) including business calls.
• Execute staffing and onboarding strategies for the travel team, and lead trainings and staff meetings.
• Demonstrate effective sales strategies to attract, expand, and retain customer relationships and guides team to achieve sales objectives through action planning.
• Oversee the customer experience for branches within region by assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.
• Manage branch safety, security, and compliance. Protect against criminal or fraudulent activity, risk or exposure.
• Perform regular audits of vault and teller cash with proper documentation.
• Ensure regular communication with bank leadership.
• Maintain a working knowledge of banking products, programs, services, and promotions.
• Approve policy exceptions within authorized limits.
• Ensure achievement of branch objectives, sales and service objectives as set by leadership.
• May perform all sales and service functions of the branch as needed, including meeting or exceeding established targets.
• PRACTICE ETHICAL SALES BEHAVIORS IN ACCORDANCE WITH THE BANK’S CORE VALUES OF INTEGRITY AND HONESTY. ALWAYS ACT IN THE BEST INTEREST OF THE CUSTOMER WHEN OFFERING ADDITIONAL PRODUCTS AND SERVICES.

Requirements

Highly motivated team-player with ability to develop and maintain collaborative relationships. Strong written and verbal communication skills. Knowledge of branch operations. Knowledge of banking policies and procedures. Intermediate PC proficiency. Intermediate proficiency in Google Docs and Microsoft Office products. Industry and work experience: 3 or more years of retail banking experience required. Supervisory, leadership or mentoring experience required. Branch operations experience required. Cross selling experience required. Sales management and business development experience preferred. Consumer credit experience preferred.

Qualifications

High school diploma or GED required. Bachelor’s degree or equivalent of education and related training or experience required.

Skills

Intermediate proficiency in Google Docs and Microsoft Office products. Knowledge of branch operations. Knowledge of banking policies and procedures. Strong written and verbal communication skills. Ability to develop and maintain collaborative relationships. Supervisory, leadership or mentoring experience. Branch operations experience. Cross selling experience. Sales management and business development experience. Consumer credit experience.

Benefits

Ameris Bank provides a comprehensive employee benefit package to all eligible employees. Medical, Dental and Vision Insurance. Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment. Life Insurance provided at no additional cost to employees. Accidental Death & Dismemberment Coverage. Long-Term Disability Coverage. Paid Sick and Vacation Leave. 11 Holidays. Volunteer/Service Day. Employee Stock Purchase Plan. 401(k) Retirement Plan. Ameris Bank matches 50% of your first 8% of contributions to the plan. Flexible Spending Accounts. Health Savings Account. Health Reimbursement Arrangement. Supplemental Life & Other Insurance Plans. Identity Theft Protection. Pet Insurance. Legal Insurance. Employee Assistance Program. Employee Advocacy Program. Tickets at Work (Entertainment discounts for Ameris Bank Employees). AT&T Employee Discount. Wellness Discounts for Medical Premiums and Other Rewards. Employee Referral Incentive. Education Assistance. Employee Resource Groups. Banking Advantages For Employees.