Branch Service Manager - Scottsdale Road & 101/Phoenix (AZ)

About the role

National Bank of Arizona is looking for a seasoned Branch Service Manager to join Arizona's #1 Community Bank in our Scottsdale Road & 101/Phoenix branch. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

Essential Functions

• Under the direction of the branch manager, assists in achieving the strategic goals of the branch through own production and oversight of inside sales and service
• Assists in keeping the branch in compliance with all bank policies and procedures and prepares the branch for internal audits
• Identifies and addresses client needs and provides solutions which may include new accounts, consumer loans, client service issues, and responds to more complex client complaints and questions
• Makes appropriate referrals for other bank products and services, including commercial lending products
• Ensures all employees are properly trained and able to refer prospects/clients to other bank products and services
• Provides sales leadership for other branch employees, including overseeing both inside and outside sales efforts
• Responsible for coaching, mentoring, and monitoring service levels within the branch
• Works closely with key partners to achieve sales and service objectives and maintains operational integrity
• May be responsible for processing cash transactions and other customer service duties within the branch
• Supports additional assigned responsibilities to help the branch achieve overall success in sales, service, and operations
• Other duties as assigned

Qualifications

• Requires a high school diploma and 2+ years' experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience. A combination of education and experience may meet requirements
• Knowledge of the banking industry, processes, procedures, regulations, and products
• Knowledge of lending process and procedures
• Strong customer service, relationship building, sales and management skills
• Ability to handle various client concerns and problems
• Must have good communication skills, both verbal and written
• Knowledge of computer programs, i.e., word processing, spreadsheets, etc.
• Ability to set and maintain high quality work standards
• Ability to lead a group
• Ability to deal effectively with people in various job capacities
• Excellent problem solving and communication skills
• Bilingual proficiency in English and Spanish languages is preferred
• This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act

Schedule

• Monday – Friday: 8:00 AM – 5:30 PM; 40 hours/week

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits include coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products