Branch Service Manager- Alpine, CA

About the role

Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training, and opportunities to build the best possible relationships with our clients and with each other. Our workplace culture values each associate’s unique experiences, background and perspectives and provides a collaborative environment for all employees to grow and thrive.

Responsibilities

• Manages the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager or Business Center Manager.
• Interviews, selects, hires, performs performance evaluations, advances and terminates employees.
• Trains, coaches and mentors employees.
• Sales leadership through own production and oversight of sales and services tasks.
• Works closely with key partners to achieve sales and service objectives and maintain operational integrity.
• Maintains production or sales records for use in supervision and/or performance management of employees, appraises employee productivity and efficiency.
• Approves teller transactions as needed.
• Prepares the branch/business center for audits and works with audit staff to resolve any issues identified.
• Represents the branch/business center in handling complaints, arbitrating disputes or resolving grievances.
• May process cash transactions and perform other customer service and sales duties within the branch/business center as needed.

Qualifications

• A high school diploma and 2+ years' experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.
• Knowledge of the banking industry, processes, procedures, regulations and products.
• Knowledge of lending process and procedures.
• Strong customer service, relationships building, sales and management skills.
• Able to handle various client concerns and problems.
• Good communication skills, both verbal and written.
• Knowledge of computer programs, i.e. word processing, spreadsheets etc.
• Ability to set and maintain high quality work standards.
• Ability to lead a group.
• Ability to deal effectively with people in various job capacities.
• Excellent problem solving and communication skills.

Benefits

• Medical, Dental and Vision Insurance – START DAY ONE!
• Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
• Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits, including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Banking products