Branch Sales Manager

About the role

This position is responsible for the overall sales, production, and profitability of a retail branch. The Branch Sales Manager must deliver strong sales leadership. Ensure the execution of superior sales, quality and aggressively friendly customer service behaviors by the entire staff. Exceed sales goals while maintaining an operationally efficient and compliant branch. The Branch Sales Manager is also responsible for providing consumer lending services to customers.

Responsibilities

• Lead the branch team to assure top quality sales and service of current and prospective branch customers.
• Implement strategies to achieve sales benchmarks and objectives.
• Coach and develop the sales and service skills of branch associates.
• Manage the activities of a local bank branch.
• Directly supervise multiple associates.
• Recommend and maintain staffing levels to ensure superior delivery of customer service.
• Provide prompt and honest feedback to associates regarding performance of assigned duties.
• Identify opportunities to sell consumer loans.
• Accept consumer loan applications and facilitate loan closings.
• Work effectively with centralized underwriting department.
• Maintain in-depth knowledge of Arvest products and services among all staff members.
• Support customer usage of products and services that will provide the services they need in the manner most convenient for them.
• Maintain in-depth understanding of competitor products, practices, facilities and processes in order to ensure successful sales of Arvest bank products.
• Oversee branch activities associated with the accurate handling of customer transactions and adherence to compliance and legal regulations, both internal and external.
• Work closely with various areas of Retail Bank Operations to ensure standard procedures and practices are followed and maintained.
• Oversee all levels of branch security in accordance with organizational policies and procedures and federal/state regulations.
• Use sound judgment in the application of bank standards, policies and procedures regarding customers.
• Handle internal and external complaints and objections.
• Supervise and/or perform maintenance of building and equipment to maintain clean, neat, and orderly appearance of branch and to include maintaining proper inventory and storage of supplies.
• Attend various weekly and monthly meetings and communicate appropriately.
• Lead business development activities in the branch community including calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists as needed.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

Qualifications

• Associates degree or equivalent related work experience required.
• 2 years’ experience in a retail banking environment or equivalent related work experience required.
• 1 year management/supervisory experience required.
• Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
• Proven track record of sales and successful coaching of a sales team required.
• Successful completion of Arvest Supervisor Training preferred.
• Successful completion of Arvest courses in FSR Training, Fundamentals of Consumer Lending and CBS/Signature Training preferred.
• Arvest experience preferred.
• Bachelor’s degree preferred.

Skills

• Ability to arrive at work on time, work on site and have regular work attendance.
• Ability to occasionally work outside of normal business hours.
• Ability to work cooperatively with other co-workers regardless of personality, presence or communication style.
• Ability to provide cordial customer service regardless of customer personality, presence or communication style.
• Ability to perform several tasks at once.
• Ability to work in a stressful atmosphere.
• Ability to rotate job tasks.
• Ability to greet others cordially.
• Ability to coordinate multiple and changing priorities.
• Ability to verbally communicate with all other associates.
• Ability to operate telephone, copier, scanner and FAX machines.
• Ability to move from department to department or bank to bank to attend meetings.
• Ability to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation.

Benefits

Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.

Pay

Grade 15 Pay Range: $62500 - $78125 per year

Schedule

Position requires availability Monday through Friday 8:00 AM to 5:00 PM with additional hours as needed.