Branch Sales Associate

About Us

Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. CE distributes industry-leading brands such as Carrier, Bryant, Payne, GREE, and others. With over 200 locations and 2,000 employees, CE serves licensed HVAC/R dealers and contractors across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. CE's mission is to provide Comfort Excellence to the HVAC/R industry and become a world-class distribution company through relentless service excellence.

Job Summary

Join a team that excels in providing top-notch HVAC/R products, parts, and supplies to licensed HVAC/R dealers and contractors. As a Branch Sales Associate, you will be the face of our branch, providing exceptional customer service, product knowledge, and support. This role is eligible for performance-based bonuses and incentives.

Essential Duties And Responsibilities

• Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs.
• Provide expert advice, product information, and recommendations.
• Accurately process customer orders, ensuring availability, proper pricing, and correct invoicing.
• Handle cash, checks, and credit card transactions with precision.
• Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing.
• Stay up-to-date with industry trends and new product releases.
• Monitor and replenish stock levels on the sales floor.
• Conduct regular inventory counts and report any discrepancies to the store manager.
• Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Adhere to safety protocols and maintain a clean and organized counter area.
• Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
• Occasionally travel for training sessions, professional development opportunities, meetings, or other work-related activities.

Qualifications

• Prior experience in Customer Service.
• Prior leadership roles with profit and loss responsibility preferred.
• Experience in leading people in a retail environment.
• Demonstrated ability to rapidly grow sales in a retail environment.
• Experience building and maintaining cross-functional relationships.
• Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.
• Experience working with HVAC contractors strongly desired.
• Computer literacy with proficiency in MS Office applications.
• Ability to work in a team environment and be willing to participate.
• Ability to function at an above-average level in a technical environment.
• Prior experience using sales and/or inventory management systems.

Requirements

• High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.
• Experience managing in a B2B environment in distribution or wholesale sales preferred but not required.
• Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.