Branch Sales Associate

About Us

Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., one of the largest independent HVAC/R distribution companies in the world. CE distributes leading brands such as Carrier, Bryant, Payne, and GREE, among others, offering a wide range of HVAC and refrigeration equipment, parts, and supplies. With over 200 locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, CE provides best-in-class service to its customers. Our mission is to deliver Comfort Excellence to the HVAC/R industry and become a world-class distribution company through relentless service excellence.

Job Summary

Join a team that excels in providing top-notch HVAC/R products, parts, and supplies to licensed HVAC/R dealers and contractors. As a Branch Sales Associate, you will be responsible for greeting customers, providing expert advice, processing orders, maintaining product knowledge, managing stock, and assisting with technical support. This role offers the potential for performance-based bonuses and incentives.

Essential Duties and Responsibilities

• Greet customers warmly and assist them in finding the right HVAC/R products and supplies.
• Provide expert advice, product information, and recommendations.
• Accurately process customer orders, ensuring availability, proper pricing, and correct invoicing.
• Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing.
• Stay up-to-date with industry trends and new product releases.
• Monitor and replenish stock levels on the sales floor.
• Conduct regular inventory counts and report any discrepancies to the store manager.
• Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Adhere to safety protocols and maintain a clean and organized counter area.
• Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.

Qualifications

• Prior experience in Customer Service.
• Prior leadership roles with profit and loss responsibility preferred.
• Experience in leading people in a retail environment.
• Demonstrated ability to rapidly grow sales in a retail environment.
• Experience building and maintaining cross-functional relationships.
• Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.
• Experience working with HVAC contractors strongly desired.
• Computer literacy with proficiency in MS Office applications.
• Ability to work in a team environment and be willing to participate.
• Ability to function at an above-average level in a technical environment.
• Prior experience using sales and/or inventory management systems.

Requirements

• High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.
• Experience managing in a B2B environment in distribution or wholesale sales preferred but not required.
• Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.