Branch Sales Associate

About Us

Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. CE distributes leading brands such as Carrier, Bryant, Payne, and GREE, among others. With over 200 locations and 2,000 employees, CE serves licensed HVAC/R dealers and contractors across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. CE's mission is to provide Comfort Excellence to the HVAC/R industry and become a world-class distribution company through service excellence.

Job Summary

Join a team that excels in providing top-notch HVAC/R products, parts, and supplies to licensed HVAC/R dealers and contractors. As a Branch Sales Associate, you will be responsible for greeting customers, providing expert advice, processing orders, maintaining stock levels, and supporting customers with technical issues. This role offers the potential for performance-based bonuses and incentives.

Essential Duties and Responsibilities

• Greet customers warmly and assist them in finding the right HVAC/R products and supplies.
• Provide expert advice, product information, and recommendations.
• Accurately process customer orders, ensuring availability, proper pricing, and correct invoicing.
• Handle cash, checks, and credit card transactions with precision.
• Maintain a deep understanding of the HVAC/R product inventory, including specifications, compatibility, and pricing.
• Stay up-to-date with industry trends and new product releases.
• Monitor and replenish stock levels on the sales floor.
• Conduct regular inventory counts and report any discrepancies to the store manager.
• Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Adhere to safety protocols and maintain a clean and organized counter area.
• Ensure a safe working environment for both customers and colleagues.
• Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.

Qualifications

• Prior experience in Customer Service.
• Prior leadership roles with profit and loss responsibility preferred.
• Experience in leading people in a retail environment.
• Demonstrated ability to rapidly grow sales in a retail environment.
• Experience building and maintaining cross-functional relationships.
• Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.
• Experience working with HVAC contractors strongly desired.
• Computer literacy with proficiency in MS Office applications.
• Ability to work in a team environment and be willing to participate.
• Ability to function at an above-average level in a technical environment.
• Prior experience using sales and/or inventory management systems.

Requirements

• High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.
• Experience managing in a B2B environment in distribution or wholesale sales preferred but not required.
• Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program