Branch Relationship Banker - Woodland Park, CO

About the role

The Branch Relationship Banker will provide top-notch customer service to clients and customers at the Woodland Park branch of Vectra Bank. Vectra Bank is a community bank recognized as a Top Workplace, offering attentive, relationship-driven service to support families, businesses, and the communities they serve.

Responsibilities

• Performs full-service banking services to new and existing customers within the branch, with a primary focus on sales and service.
• May include new accounts, consumer loans, and performing client service issues.
• Resolves client concerns through direct personal action or by referring clients to an alternative bank department resource.
• Follows up with clients as needed.
• Makes appropriate referrals for other bank products and services, including commercial lending products.
• Processes cash transactions, opens or updates accounts, originates and closes consumer or small business loans.
• Responsible for resolving customer service issues.
• Establishes, expands, and maintains a strong customer relationship by providing extensive, personalized service focused on the specific needs of each banking customer.
• May be responsible for processing cash transactions and other customer service duties within the branch.
• Other duties as assigned.

Qualifications

• A high school diploma or equivalent with 1+ years' experience in sales, teller, new accounts, or loan processing or other directly related experience.
• An equivalent combination of education and experience may meet qualifications.
• Previous experience in a financial sales representative-oriented role preferred.
• Working knowledge of mathematical calculations and standard banking products, services, and transactions.
• Solid knowledge of all retail products and services.
• Basic knowledge of consumer lending applications.
• Proven customer service, interpersonal, and communication skills, both verbal and written.
• Effective selling, cross-selling, and referral skills.
• Solid mathematical, problem-solving, and negotiation skills.
• Solid interpersonal & relationship building skills.
• Strong attention to detail and time management.
• Proficient in basic computer skills.

Benefits

• Medical, Dental, and Vision Insurance - Start Day One!
• Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance
• Health Savings (HSA) and Flexible Spending (FSA) accounts
• Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing
• Competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year
• This position is eligible to earn a base salary in the range of $23.00– $30.00 hourly depending on job-related factors such as level of experience and location.